Telephone Sales Agent | In-Room Dining

Montage International; Healdsburg (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A premier hospitality company is seeking a Telephone Sales Agent to enhance guest experience through personalized service in Healdsburg, California. The role involves taking orders, providing menu recommendations, and ensuring timely delivery of services. Candidates should possess strong communication skills and a passion for the food and beverage industry. Flexible availability and teamwork are essential for success in this vibrant environment.

Benefits

Free meals

Free uniforms and cleaning

401(k) retirement plan with company matching

Hotel discounts

Healthcare benefits

Qualifications

• Ability to work a flexible schedule including weekends and holidays.
• Food and beverage experience is a plus.
• Basic communication skills.

Responsibilities

• Support the In-Room Dining department by taking guests’ orders via phone.
• Upsell menu items and promotions to enhance guest experiences.
• Accurately enter guest orders into the point-of-sale system.

Skills

Communication Skills

Team Collaboration

Customer Service

Job description

Telephone Sales Agent | In-Room Dining page is loaded

Telephone Sales Agent | In-Room Dining

Apply locations USA - CA - Healdsburg time type Full time posted on Posted 3 Days Ago job requisition id R39527

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Here to apply internally.

At Montage Healdsburg , It’s All Because of YOU!

Telephone Sales Agent

Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage Healdsburg , we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at (insert brand) is more than a job; it’s a way of life. Don’t just imagine the possibility—join us.

Your Leadership

• Supports the In-Room Dining department and its staff by answering incoming calls and taking guests’ orders via phone or digital platforms and special requests

• Provide menu recommendations, describe menu items, and address any guest inquiries regarding ingredients, allergens, or dietary restrictions

• Accurately enter guest orders into the point-of-sale (POS) system, ensuring all special requests and modifications are correctly recorded

• Coordinate with kitchen and service staff to ensure timely preparation and delivery of orders, prioritizing based on guest preferences and timing requests

• Upsell menu items, promotions, and special offerings to enhance the guest experience and increase revenue

• Process payment transactions accurately, including cash, credit cards, room charges, and any applicable discounts or promotions

• Assist with emails, ordering supplies, updating menu and information binders, guest amenity traces and set-up, as well as data entry and filing, and checking orders as they go out

• Assist with keeping the office clean and organized

• C lose out cash banks and pay out servers as needed

• Deliver on guests’ expectations and have the desire to create WOW moments

• Perform additional duties as assigned that may be outside the scope of duties, based on business needs

About You

• You enjoy order taking and assisting others

• You have a passion for the food and beverage industry

• You are personable and engaging

• You are open to learning, developing, and growing both yourself, personally, and helping others do the same

• You are trustworthy and have integrity

Must Haves

• Ability to work a flexible schedule including weekends and holidays

• Ability to collaborate in a team environment

• Basic communication skills

• Food and beverage experience, a plus

You will Enjoy

• Free meals

• Free uniforms and cleaning

• Ongoing community outreach events

• A ssociates’eventsthroughoutthe year

• 401 [k] retirement plan with company matching

• Hotel Discounts

• Healthcare benefits

Physical Requirements

• Ability to stand and exercise mobility for extended periods of time during your scheduled shift

• Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift

• Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi - regular basis

At Montage Healdsburg , we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.

The pay scale* for this position is $20.00.

*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

About Us

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember.At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.