Telephone Operator - UPMC East

UPMC; Monroeville (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading healthcare provider as a full-time Telephone Operator at UPMC East. This role is pivotal in managing communication and ensuring excellent customer service in a fast-paced environment. With opportunities for professional growth and a competitive benefits package, you will be part of a collaborative team dedicated to patient care. Candidates must have a high school diploma and experience in customer service or automated phone systems.

Benefits

Competitive Benefits Package

Professional Growth Opportunities

Qualifications

• At least 1 year of experience with automated phone systems or customer service.

Responsibilities

• Train new operators as required.
• Answer telephone calls and maintain good customer service.
• Process emergency codes and provide status updates.

Skills

Organizational Skills

Detail-Oriented

Customer Service

Education

High School Diploma or Equivalent

Job description

Join to apply for the Telephone Operator - UPMC East role at UPMC

UPMC East is currently hiring a full-time Telephone Operator to join our team! Whether you're looking for a collaborative team environment, excellent work-life balance, or experience with an industry leader, this opportunity offers many ways for you to get involved.

We are seeking an organized and detail-oriented individual for the full-time Telephone Operator position. The role involves working either a daylight shift (8 am to 4 pm) or an evening shift (2 pm to 10 pm), with rotating weekend and holiday responsibilities. UPMC offers a competitive benefits package and opportunities for professional growth.

Candidates will be placed into the appropriate job title and salary grade based on experience and education. Apply today to explore your career potential!

Purpose:

Under direct supervision, serves as the main point of contact with the public and hospital departments in routine and emergency situations.

Responsibilities:

• Train new operators (if required).
• Perform system data entry as needed.
• Provide service to multiple answering service clients using individualized protocols.
• Process emergency codes or STAT pages.
• Initiate voice pages when required.
• Provide Physician on-call information to requesting individuals.
• Answer telephone calls using required phrasing and maintain good customer service across multiple lines.
• Determine callers' needs and transfer calls accordingly.
• Provide status updates on pages in progress.
• High school diploma or equivalent required.
• At least 1 year of experience answering and processing calls through automated phone systems or customer service experience.
• Availability to work all shifts, 7 days a week.
• Ability to interpret procedure manuals (fire, trouble, disaster protocols).

Licensure, Certifications, and Clearances:

• Act 34 clearance.

UPMC is an Equal Opportunity Employer/Disability/Veteran.