Patient Services Coordinator - General Surgery

Boston Medical Center; Baltimore (MD); On-site; USD 27,000 - 41,000; Full time

Job summary

GBMC HealthCare in Baltimore, MD is seeking a Patient Service Assistant to coordinate the department’s front desk operations, scheduling, and pre-registration duties. Under supervision, you will verify insurance, ensure accurate CPT and ICD9 coding, support physician billing, and assist in training staff while upholding GBMC Values. Excellent communication and multitasking abilities are essential in a fast-paced hospital environment.

Qualifications

• High School diploma or GED required.
• 3 years directly related experience.
• Knowledge of HMO, PPO, Medicare, BCBS and commercial restrictions.
• Knowledge of CPT & ICD9 codes and medical terminology.
• Proficient in computerized medical records, scheduling, registration, and billing.
• Strong written and verbal communication; able to handle multiple tasks.

Responsibilities

• Oversees day-to-day operation of the department's reception area.
• Maintains multifaceted scheduling and billing system.
• Schedules patient appointments and performs (pre) registration duties.
• Verifies patient insurance information and ensures CPT & ICD9 codes are on charge slips.
• Receives and screens visitors and telephone calls; answers general inquiries.
• Trains and orients new employees and monitors their progress.
• Maintains physician credentialing and licenses; handles release of medical records as needed.

Skills

CPT ICD9 codes

Medical terminology

Scheduling software

Billing systems

Communication skills

Multi-tasking

Arithmetic calculations

Patient customer service

Education

High school diploma or GED

Tools

Computerized medical record system

SMS Signature

Job description

Under direct supervision, coordinates and schedules work of Patient Service Assistants. Participates in orientation and training of new employees and serves as resource to all department staff. Provides support for resident physicians.EducationHigh School or GED equivalencyExperience3 years directly related experienceSkillsKnowledge of all HMO’s, PPO’s, Medicare, BC/BS and commercial restrictions in addition to department carve outs.Working knowledge of capitated verses fee for service restrictions.Knowledge of CPT & ICD9 codes and medical terminologySkill in using computerized medical record system, (scheduling, registration, billing) and personal productivity applicationsSkill in written and oral communicationSkill in performing non-complex arithmetic calculationsAbility to manage multiple tasks and deadlines.Physical RequirementsAbility to concentrate and pay close attention to detail. Ability to sit for long periods of time.Working ConditionsNormal office environment with little exposure to noise, dust, and the like.Principal Duties and Responsibilities:Oversees and coordinates all facets of day-to-day operation of the reception area of the department, including reporting, workflow, staffing, and equipment and supply maintenance.Maintains multifaceted computerized scheduling and billing system. Schedules patient appointments and performs (pre) registration duties.Ensures completeness of physician charge sheets, verifies patient insurance information, and ensures appropriate CPT & ICD9 codes are on charge slips.Codes lab requisitions with necessary patient data for proper processing and charging of lab work.Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center, reminding patients of appointments, and acts as a resource for patient inquiries related to Part A and or Part B feesAssumes responsibility for all Part A, Invision and or Part B billing functions in SMS Signature within 24 hours from date of service.Types and formats a variety of documents such as letters, memoranda, reports, meeting minutes, and forms from rough drafts, using a variety of software applications, and proofreads work product for typographical errors, spelling, grammar, and punctuation.Performs a variety of clerical tasks in support of office operations such as running errands, performing copy work and assembling documents, ordering supplies, and preparing bulk mailings.Assists in preparing and administering office accounts and records, and posts information accurately to records, logs, accounts, or ledgers, according to established procedures.Under supervision of the manager, assumes responsibility for front desk staffing issues; ensures adequate and appropriate staffing is maintained.Under supervision of the manager, trains and orients new employees and monitors their progress.Provides feedback for and assists in completion of employee performance management evaluations.Maintains detailed files of physicians’ licensures; i.e. DEA, state medical license, and state drug control license. Ensures timely renewal to avoid expiration.Maintains physician credentialing with hospitals and insurance companies. Avoids lapses in coverage.Prepares request for release of medical records and collections appropriate fees.All roles must demonstrate GBMC Values:RespectI will treat everyone with courtesy. I will foster a healing environment.Treats others with fairness, kindness, and respect for personal dignity and privacyListens and responds appropriately to others’ needs, feelings, and capabilitiesExcellenceI will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.Meets and/or exceeds customer expectationsActively pursues learning and self-developmentPays attention to detail; follows throughAccountabilityI will be professional in the way I act, look and speak. I will take ownership to solve problems.Sets a positive, professional example for othersTakes ownership of problems and does what is needed to solve themAppropriately plans and utilizes required resources for various job dutiesReports to work regularly and on timeTeamworkI will be engaged and collaborative. I will keep people informed.Works cooperatively and collaboratively with others for the success of the teamAddresses and resolves conflict in a positive waySeeks out the ideas of others to reach the best solutionsAcknowledges and celebrates the contribution of othersEthical BehaviorI will always act with honesty and integrity. I will protect the patient.Demonstrates honesty, integrity and good judgmentRespects the cultural, psychosocial, and spiritual needs of patients/families/coworkersResultsI will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.Embraces change and improvement in the work environmentContinuously seeks to improve the quality of products/servicesDisplays flexibility in dealing with new situations or obstaclesAchieves results on time by focusing on priorities and manages time efficientlyPay Range$19.92 - $29.87Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.Equal Employment OpportunityGBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.