TELEPHONE OPERATOR IN TELECOMMUNICATIONS PER DIEM FLEXIBLE 23597

Bergen New Bridge Medical Center; Paramus (NJ); Hybrid; USD 35,000 - 50,000; Full time

Job summary

Join a leading healthcare provider as a Telephone Operator at Bergen New Bridge Medical Center. This role involves managing calls, providing paging services, and delivering exceptional customer service while adhering to hospital policies. Candidates should possess a high school diploma and relevant experience in a busy telecommunications environment.

Benefits

Comprehensive benefits package

Tuition reimbursement

Continuing education programs

Generous time off including vacation, personal days, and sick leave

Qualifications

• Must have a high school diploma.
• At least 1 year experience as a Telephone Operator on a heavy-volume switchboard.
• Strong oral and interpersonal communication skills.

Responsibilities

• Channels incoming calls and provides paging services.
• Takes messages during emergency calls and maintains logs.
• Provides excellent customer service in a professional manner.

Skills

Communication

Customer Service

PC/Keyboard Skills

Education

High School Diploma or equivalent

Job description

Join Our Team at New Bridge Medical Center!

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Telephone Operator.

Job Duties

• Channels all incoming calls and provides direct numbers as needed; connects inside callers with local and out-of-state numbers using a PC/Windows-based console.
• Provides paging services: overhead, beepers, fire alerts, codes, traumas, disasters.
• Takes messages from emergency calls, reports problems to the appropriate department, and enters information in the logbook. Follows written guidelines for further instructions.
• Provides telephone and communication services during emergencies according to hospital policies (e.g., codes, traumas, disasters, bomb threats).
• Picks up various lists (e.g., Ambulatory Surgery, OR, physician schedules), announcements (e.g., seminars, meetings) daily; familiarizes self with contents to provide accurate information to callers.
• Assists in training new telephone personnel by answering questions and explaining systems.
• Maintains departmental logs, fire alarms, and records unusual situations in a designated log.
• Adheres to the Medical Center’s Code of Conduct and maintains knowledge of its Mission, Vision, and Values.
• Follows departmental policies, procedures, quality assurance, safety, environmental, and infection control standards.
• Provides excellent customer service: respectful, flexible, knowledgeable, confident, professional, pleasant, patient, and helpful. Responses are timely, professional, and caring.

Other Job Duties

• In the absence of the Lead Telephone Operator, operates the telephone repair line, reports issues, and maintains communication with the Telephone Technician.
• Maintains cleanliness and organization of the work area.
• Performs related duties as assigned.

Basic Competencies

• Education: High School Diploma or equivalent required.
• Experience: At least 1 year of experience as a Telephone Operator on a heavy-volume switchboard (preferably in a hospital); 2-3 years preferred.
• Skills: Good PC/keyboard skills, strong oral and interpersonal communication skills, proficiency in English, second language a plus.

Job Setting

• Telecommunications office with contact with staff, patients, and the public via phone and in person.
• Mostly sedentary; requires visual acuity and manual dexterity to operate the PC console and file.

Salary is commensurate with experience within the posted range.

We offer a comprehensive benefits package, including medical, dental, and vision plans. We support work-life balance with generous time off, including vacation, personal days, sick leave, and paid holidays. We also promote professional growth through tuition reimbursement and continuing education programs.

Qualifications

• Required: High School diploma.

Equal Opportunity Employer. This employer is committed to complying with federal employment laws and will notify all applicants of their rights under these laws. For more information, review the Know Your Rights notice from the Department of Labor.