TELEPHONE OPERATOR IN TELECOMMUNICATIONS PART TIME FLEXIBLE (20 HOURS PER WEEK) 24391

Bergen New Bridge Medical Center; Paramus (NJ); Hybrid; USD 35,000 - 50,000; Full time

Job summary

Join a leading healthcare provider in New Jersey as a Telephone Operator. This vital role involves managing communications during critical situations, ensuring seamless operations, and providing excellent customer service. If you thrive in a collaborative setting and are committed to helping others, this opportunity may be ideal for you.

Benefits

Comprehensive medical, dental, and vision plans

Generous time off policy including vacation, personal time, and sick leave

Nine paid holidays

Tuition reimbursement and continuing education programs

Qualifications

• 1 year preferred experience as a Telephone Operator on a heavy-volume switchboard.
• Knowledge of hospital procedures is a plus.

Responsibilities

• Channels incoming calls and connects callers using a PC/Windows based console.
• Provides paging services and maintains departmental logs.
• Trains new telephone room personnel.

Skills

PC/Keyboard skills

Oral communication

Interpersonal skills

Bilingualism

Education

High School Diploma or equivalent

Job description

Join Our Team at New Bridge Medical Center!**

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Telephone Operator.

Job Duties

Channels all incoming calls and provides direct numbers as needed; connects inside callers with local and out-of-state numbers as appropriate using a PC/Windows based console.

Provides paging services: overhead, beepers, fire alerts, codes, traumas, disasters.

Takes messages from the emergency number to report problem to appropriate department. Enters information in logbook. Refers to written guidelines for further instructions.

Provides telephone and communication services for the Medical Center in emergency situations according to hospital policies and procedures (e.g., codes, traumas, disasters, bomb threats).

Picks up various lists (e.g., Ambulatory Surgery, OR, physician schedules), announcements (e.g. seminars, special meetings) daily; familiarizes self with contents so that accurate information may be given to callers.

Assists in training new telephone room personnel by answering questions, explaining system.

Maintain s departmental logs, fire alarms, unusual situations in a write format (“Trouble” log). Etc.

Understands and adheres to the Medical Center’s Code of Conduct.

Familiar with the Medical Center’s Mission, Vision, and Value Statements.

Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.

Customer Service: respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness. All responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectations.

OTHER JOB DUTIES

In the absence of the Lead Telephone Operator, operates the telephone repair "Help" line, pulling messages and reporting problems to Telephone Technician.

Maintains cleanliness and neatness of work area.

Performs related duties as assigned or requested.

BASIC COMPETENCIES

Education

High School Diploma or equivalent.

Experience

1 year of experience as a Telephone Operator on a heavy-volume switchboard (preferably in a hospital) required; 2-3 years' experience preferred.

Skills

Good PC/Keyboard skills and/or experience required.

Strong oral communication skills.

Strong interpersonal skills.

Speaks, reads and writes English to the extent required by the position; knowledge of a second language a plus.

JOB SETTING

Telecommunications office; contact with staff, patients, general public by telephone and in person.

Mostly sedentary.

Visual acuity and manual dexterity required in order to operate PC console and filing.

Salary commensurate with experience within posted range.

We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

Qualifications Education

Required

Diploma

Experience

Required

Preferred

Experience as a Telephone Operator on a heavy-volume switchboard (preferably in a hospital) .

Equal Opportunity Employer
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