Telephone Operator II

US Oncology Network-wide Career Opportunities; Newark (DE); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Tuition reimbursement

Parental leave

Job summary

Medical Oncology Hematology Consultants in Newark, DE, is seeking a Telephone Operator II to join our team. After a training period in the Newark location, the role becomes remote, supporting patients by handling calls, messages, and basic coordination with clinical staff.

The position requires a high school diploma and at least three years of office experience, preferably in a medical setting, with duties including triaging calls and maintaining switchboard operations.

Qualifications

• High school diploma or equivalent required.
• Minimum three years office experience, preferably in a medical setting.

Responsibilities

• Courteously answer incoming calls and connect callers with the correct extension.
• Takes and relays messages accurately and promptly.
• Responds to emergency and urgent calls and directs callers to clinical staff as needed.
• Triages calls, connects and transfers calls, sets up conference calls, and reports malfunctions.

Skills

Phone support

Customer service

Office software

Education

High school diploma or equivalent

Job description

Overview

Delaware's Largest Cancer Treatment Group- Medical Oncology Hematology Consultants, Newark · Middletown, DE

We are a private practice comprised of 15 physicians and 12 APPs. Our mission is to provide quality cancer care to the patients in our local community. We are affiliated with the US Oncology Network, which is one of the nation's largest networks of integrated, community-based oncology practices that are dedicated to advancing high-quality, evidence-based cancer care. Our board-certified physicians in Hematology and Medical Oncology, Palliative Care Medicine, and breast surgery have trained and held faculty positions in nationally and internationally recognized academic centers. Our physicians have extensive experience in the diagnosis and treatment of malignant diseases and disorders of the blood and breast.

Through our relationship with the US oncology Network, we are able to offer a competitive salary and affordable benefits including but not limited as Medical, Dental, Vision, life insurance, 401K profit sharing, tuition reimbursement, and parental leave.

We have an immediate opening for a Telephone Operator II. This position will be remote after a training period in the Newark location.

SCOPE: Under supervision or in collaboration with practice physicians, involved in the care of individuals, families and patient groups who are dealing with cancer or other related diagnosis. This care may be in clinic or virtually, via telemedicine. Responsibilities may include duties related to prevention, screening, patient care, management, and research. May serve as direct caregiver, health care consultant, patient educator, administrator, or researcher. Ensures compliance with OSHA and other regulatory standards and requirements. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Responsible for the in-house paging system.
• Performs clerical duties as assigned to maintain workflow in the department.

Qualifications

MINIMUM QUALIFICATIONS:

High school diploma or equivalent required. Minimum three years office experience, preferably in a medical setting.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

Applicants will be hired into the title appropriate to their credentials and years of experience.