Telephone Operator I (9964)

PSCI; Kansas City (MO); On-site; USD 36,000 - 38,000; Full time

Benefits offered by this job

Health and Welfare

Job summary

PSCI is seeking a Telephone Operator I for the Kansas City VA Medical Center to support a 24/7/365 mission-critical operation. This on-site, full-time position covers the evening shift (4:00 PM – 12:00 AM) and requires US citizenship.

Responsibilities include answering, screening, and routing calls; maintaining confidentiality; following procedures; providing courteous service to veterans, patients, staff, and the public; and covering after-hours operations as needed.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and customer-service skills.
• Ability to accurately process multiple sources of information.
• Ability to work effectively in a structured healthcare communications environment.
• Ability and willingness to work the posted evening schedule, including applicable weekends and holidays.
• Ability to satisfy applicable Government suitability, security, training, and onboarding requirements.

Responsibilities

• Answer, screen, and route incoming telephone calls.
• Provide courteous and accurate assistance to Veterans, patients, medical staff, employees, and members of the public.
• Follow established procedures for routine and emergency communications.
• Support after-hours telephone operations and appropriate escalation procedures.
• Maintain current knowledge of telephone directories, organizational contacts, and operating procedures.
• Maintain confidentiality and safeguard sensitive information.
• Participate in training, cross-training, quality-control activities, and operational-readiness assignments.
• Provide qualified coverage during scheduled leave, callouts, or other staffing contingencies when assigned.
• Perform related telephone operations duties within the contract scope.

Skills

Strong verbal communication

Customer service

Education

High school diploma or equivalent

Job description

9964 Telephone Operator I, Kansas City, MO (No Clearance)

PSCI is seeking qualified Telephone Operator I - Evening Shift candidates for anticipated telephone operations support at the Kansas City VA Medical Center. This is a full-time position supporting a 24/7/365 mission-critical operation. Recruitment and potential employment are contingent upon PSCI receiving contract award.

Available Evening-Shift Schedules

• Shift 1:
  • Shift Hours: 4:00 PM - 12:00 AM
  • Workdays: Monday - Friday
  • Regular Days Off: Saturday/Sunday
• Shift 2:
  • Shift Hours: 4:00 PM - 12:00 AM
  • Workdays: Monday, Tuesday, Thursday, Saturday, Sunday
  • Regular Days Off: Wednesday/Friday
• Shift 3:
  • Shift Hours: 4:00 PM - 12:00 AM
  • Workdays: Wednesday - Sunday
  • Regular Days Off: Monday/Tuesday

Primary Responsibilities

• Answer, screen, and route incoming telephone calls.
• Provide courteous and accurate assistance to Veterans, patients, medical staff, employees, and members of the public.
• Follow established procedures for routine and emergency communications.
• Support after-hours telephone operations and appropriate escalation procedures.
• Maintain current knowledge of telephone directories, organizational contacts, and operating procedures.
• Maintain confidentiality and safeguard sensitive information.
• Participate in training, cross-training, quality-control activities, and operational-readiness assignments.
• Provide qualified coverage during scheduled leave, callouts, or other staffing contingencies when assigned.
• Perform related telephone operations duties within the contract scope.

Location: Kansas City VA Medical Center - Kansas City, Missouri

Shift: Evening Shift - 4pm to 12am; Full Time (40 Hours a Week)

Pay Rate: $17.89/Hr. plus Health and Welfare

• Worker will work on-site Full Time
• No Clearance.
• Must be US Citizen.
• Status: CONTINGENT UPON CONTRACT AWARD

MANDATORY:

• High school diploma or equivalent.
• Strong verbal communication and customer-service skills.
• Ability to accurately process multiple sources of information.
• Ability to work effectively in a structured healthcare communications environment.
• Ability and willingness to work the posted evening schedule, including applicable weekends and holidays.
• Ability to satisfy applicable Government suitability, security, training, and onboarding requirements.

Important: This position is contingent upon contract award to PSCI and final Government approval/start authorization.

DESIRED: N/A