Telephone Operator - Full Time - Night

Hackensack Meridian Health; Neptune Township (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

Hackensack Meridian Health is seeking a Telephone Operator to receive hospital calls, route to departments, and manage paging and alarm systems. The role requires clear communication and accurate information delivery.

Responsibilities include answering calls within 3 rings, using proper questioning techniques, assisting with on-call scheduling, and maintaining logs and records with accuracy. Starting pay is $18.65/hour in New Jersey.

Qualifications

• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Responsibilities

• Answers hospital incoming calls. Calls are answered within 3 rings and directs callers to the appropriate department.
• Contacts hospital personnel through paging system as requested, using accurate paging.
• Maintains on-call scheduling knowledge and explains procedures to staff.
• Keeps accurate records and logs up to date to ensure productivity.
• Routes callers to appropriate hospital departments using knowledge of procedures and terminology.

Skills

Communication skills

Computer skills

Tools

Microsoft Office

Google Suite

Job description

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Telephone Operator

The Telephone Operator Answers phone calls, answering questions, routing and directing calls as appropriate. Operates paging line and code phone. Operates monitor and responds to fire and smoke alarms. Responds to all alarms and codes in a timely manner.

Responsibilities

• Answers hospital incoming calls. Calls are answered within 3 rings. Demonstrates the ability to consistently determine through a brief screening which extension or departmental personnel to connect with caller. Uses proper questioning techniques for callers, visitors and patients to ensure information is accurate.


• Contacts hospital personnel as requested through paging system: Consistently uses paging system accurately.


• Demonstrates knowledge of On-Call scheduling: Calls for physician's on-call are handled according to established procedure and explains to staff as requested.


• Demonstrates proper record keeping and documentation. All required record keeping, documentation and logs are up to date to maintain a consistently high level of productivity.


• Familiar with Medical Center procedures and medical terminology to facilitate callers to appropriate location: Procedures are followed accurately and any questions regarding medical terminology are brought to Supervisor attention and answered immediately.


• Furnishes accurate information regarding patient location, visiting hours and organizational information: Demonstrates knowledge of hospital departments, services and policies and procedures in appropriately routing of calls.


• Keeps caller apprised as to the status of their call. Consistently takes initiative to open lines of communication with callers when on hold or in a ring/no answer situation and offers alternative to waiting on the line.


• Operates a data linked multi-position PBX console automated system: Demonstrates understanding of PBX console and use of features; completes all calls in an expeditious yet courteous manner.


• Provides directory information for both internal and external caller through computer system: Consistently demonstrates ability to use CRT/MCS system(s) accurately and rapidly.


• Responds immediately to all emergencies and alarms: Responds accurately and with expedience and is consistently within 2-5 minutes of notification. All procedures are followed and in place to ensure success. Demonstrates ability to properly use in-house beeper terminal for traumas, codes and fires; trauma codes, fires, disasters etc are managed accurately and timely.


• Other duties and/or projects as assigned.


• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

• Excellent written and verbal communication skills.


• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Starting Minimum Rate

Minimum rate of $18.65 Hourly

Job Posting Disclosure

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation