Telephone Operator, Full Time Night

Saint Luke's; Kansas City (MO); On-site; USD 22,000 - 30,000; Full time

Job summary

Saint Luke's Hospital in Kansas City is seeking a Telephone Operator to answer inbound calls, route them to the correct department, and manage emergency communications during night shifts across Smithville and Plaza locations.

The role requires strong interpersonal skills, empathy in crises, and the ability to multitask while maintaining detailed logs and coordinating with security and staff.

Qualifications

• 2 years of applicable experience is required.
• Exceptional interpersonal and empathetic skills are essential.
• Ability to handle multiple tasks, prioritize work and stay calm in crisis situations.

Responsibilities

• Answer inbound calls on the switchboard and route to the appropriate department or person.
• Maintain detailed logs of communications and activities.
• Dispatch security requests using two-way radios in a timely manner.
• Monitor alerts and alarms and notify the appropriate departments when required.
• Assist with mentoring and training of new employees.

Skills

Interpersonal skills

Customer service

Multitasking

Communication

Job description

Saint Luke's Hospital | 4401 Wornall Rd | Kansas City | MO

Job Description

Saint Luke's in Smithville is seeking a Telephone Operator to join our team. You will have the opportunity to answer inbound calls to the switchboard and distribute the calls to the appropriate department or individual. This position handles all emergency events in a calm and efficient manner following the established process for the facility in which the emergency event occurs.

Shift Details: Full Time Night:

Week 1 : Mon & Tue 8p-6a (Plaza), Fri 7p-5a (Plaza), Sat 7p-5a (Smithville); Week 2 : Sun 7p-5a (Smithville), Mon & Tue 8p-6a (Plaza), Sat 7p-5a (Plaza); Week 3 : Sun 7p-5a (Plaza), Mon & Tue 8p-6a (Plaza), Wed 7p-5a (Plaza)

This position will be located at both Smithville and Saint Luke's Hospital

Responsibilities

• Provides helpful information to internal and external callers
• Maintains detailed documentation in the appropriate communication logs
• Dispatches Security requests using two way radios in a timely manner
• Monitors alerts and alarms
• Notifies appropriate departments or individuals when required
• Assists with mentoring and training of new employees

We are looking for someone with exceptional interpersonal skills and empathy for those in crisis. The ideal candidate has strong critical thinking skills, the ability to handle multiple tasks at once, prioritize work, and manage interruptions easily. To be successful in this role, strong customer service skills, willingness to work, adaptability and an eagerness to learn is required. This position will require you to work autonomously as well as with a team.

Why Saint Luke's?

We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees:

• Medical health plans
• Tuition reimbursement
• Paid time off
• Retirement contributions
• Employee Assistance Program

Job Requirements

Applicable Experience:

2 years

Job Details

Full Time

Night (United States of America)

Saint Luke's Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more. Find out more about what Saint Luke's offers:

http://www.saintlukeskc.org/about-saint-lukes