Telephone Operator - FT - Day Shift

Erie County Medical Center Corporation; Buffalo (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Administrative Support professional to manage communication systems and provide clerical assistance. In this dynamic role, you will operate a computerized telephone system, greet visitors at the reception desk, and ensure smooth communication within the facility. Your ability to maintain accurate records and assist with routine clerical tasks will be essential. Join a supportive team where your contributions will enhance the patient experience and operational efficiency in a healthcare setting. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Good knowledge of computerized telephone systems and office procedures.
• Ability to communicate clearly and maintain accurate records.

Responsibilities

• Operate a computerized telephone system and relay calls.
• Staff the reception desk and assist visitors.
• Maintain logs and assist with clerical duties.

Skills

Computerized telephone system operation

Clerical skills

Communication skills

Customer service

Ability to follow instructions

Education

High school diploma or equivalent

Tools

Meditech

Public address system

Job description

Job Category: Administrative/Clerical Support-LTC

Requisition Number: TELEP003621

Posted: April 17, 2025

Employment Type: Full-Time

Locations

Showing 1 location

ERIE COUNTY MEDICAL CENTER CORPORATION

Distinguishing Features of the Class

The work involves operating a computerized telephone system at the Erie County Medical Center Corporation. The incumbent performs routine work, relaying incoming, outgoing and inter-office calls. The extent of duties varies with the type of communication system in use. Work is performed under the general supervision of a higher level employee in accordance with established procedures. Does related work as required.

Typical Work Activities

1. Operates a computerized telephone system;
2. Staffs lobby reception desk; greets visitors and directs them to appropriate staff member, department/section and initiates a routing slip when required;
3. Directs patients to their destination;
4. Relays incoming, outgoing and inter-office telephone calls;
5. Makes long distance calls; maintains log of international calls;
6. Operates public address system, paging system or other communication systems;
7. Maintains log of healthcare emergency codes;
8. Consults emergency contact information;
9. Provides reports of calls and codes;
10. Uses Meditech to locate patients;
11. Enters information into patient transport system;
12. Prepares daily spreadsheet of services and on-call physicians;
13. Sends faxes;
14. Assists with providing information and documentation to the public;
15. Provides pagers and language phone and maintains record of distribution;
16. Maintains a current directory of personnel, patients or frequently used numbers;
17. Stamps, sorts and posts outgoing and incoming mail;
18. Assists with routine clerical duties when volume of calls permit.

If Assigned to the Skilled Nursing Facility

1. Monitors closed-circuit television and alerts security or other appropriate staff to possible problems;
2. Responds to, announces and alerts security or other staff of wandering residents, fire, alarms, etc;
3. Accepts package deliveries during non-business hours;
4. Sorts incoming mail on Saturdays, gives mail to pre-approved residents;
5. Provides general information regarding facility programs and events.

Full Performance Knowledge, Skills, Abilities and Personal Characteristics

Good knowledge of the operation of a computerized telephone system and proper techniques of placing and receiving telephone calls; good knowledge of organization and functions of the department assigned to; working knowledge of office terminology, procedures and equipment; working knowledge of hospital codes; ability to speak clearly and distinctly in a well modulated and pleasant voice and to use correct grammatical construction and choice of words; ability to maintain simple clerical records neatly and accurately; ability to use computer keyboard and business office systems; ability to understand and follow simple oral and written instructions; ability to get along well with others; tact; courtesy; neat appearance; initiative; resourcefulness; independent decision making; physically capable of performing the essential functions of the position with or without reasonable accommodation.

Minimum Qualifications

1. A) Graduation from high school or possession of a high school equivalency diploma and one (1) year of office clerical experience involving responsibility for answering a telephone, taking messages and similar duties; or:
2. B) Three (3) years experience as a telephone operator, switchboard operator of office clerical experience involving responsibility for answering a telephone, taking messages and similar duties; or:
3. C) An equivalent combination of training and experience as defined by the limits of (A) and (B).

NOTE: Verifiable part-time and/or volunteer experience will be pro-rated toward meeting full-time experience requirements.