Telephone Operator FT

Davita Inc.; McAllen (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare organization is seeking a dedicated switchboard operator to manage incoming calls and monitor hospital alarms. Ideal candidates should have strong bilingual communication skills, a commitment to customer service, and relevant experience. This role is crucial in ensuring effective communication and response during emergency situations in the hospital environment.

Qualifications

• Good verbal communication skills in English and Spanish required.
• Minimum of 2 years operator experience preferred.
• Excellent customer service skills required.

Responsibilities

• Answers incoming calls to the hospital switchboard promptly.
• Monitors and responds to hospital alarm systems.
• Transfers calls to appropriate destinations.

Skills

Verbal communication

Customer service

Computer operation

Bilingual (English and Spanish)

Education

High School diploma or GED

Job description

Responsibilities

POSITION SUMMARY:

Answers incoming calls to the hospital switchboard promptly in a professional manner. Monitors and responds to hospital alarm systems according to procedures. Is knowledgeable of and able to respond calmly to emergency situations, alarms, and codes. Announces codes according to policies and procedures. Transfers calls to appropriate destinations and performs overhead paging as needed.

Qualifications

QUALIFICATIONS:

1. Good verbal communication skills in English and Spanish required.
2. Minimum of 2 years operator experience preferred.
3. Communication and computer operation skills required.
4. One to two years of medical/healthcare business office experience preferred.
5. Excellent customer service skills required.
6. Must demonstrate commitment and adherence to STHS's Compliance Program and Code of Conduct through compliance with all policies and procedures, the Code of Conduct, attendance at required training, and immediately reporting suspected compliance issues to the Compliance Officer.

EDUCATION / LICENSURE:

1. High School diploma, GED, or higher education required.
2. Complete the CPI training within 6 months of hire and maintain certification thereafter.
3. BHC Only: Must obtain Satori Alternatives to Managing Aggression (SAMA) certification within 90 days of starting unit orientation. CPI is not required for BHC.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and support recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We believe that diversity and inclusion among our teammates are critical to our success.

Notice

Our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best career path. During recruitment, no recruiter or employee will request financial or personal information via email. If you suspect a job posting or email is suspicious, contact us at: https://uhs.alertline.com or call 1-800-852-3449.