Telephone Operator

3000 Montefiore Medical Center; United States; On-site; USD 32,000 - 45,000; Full time

Job summary

Montefiore Medical Center in Bronx, NY seeks a Telecommunications Operator to manage the hospital switchboard, handle paging and emergency notifications, and perform clerical duties. The role requires adapting to alternate weekends and day shifts, with a 14.5-hour daily schedule and a starting hourly rate of $27.75.

The ideal candidate will have a high school diploma or GED and at least three years in telecommunications, plus proficiency with Outlook, Word, Excel, and basic smartphone/pager

Qualifications

• High School Diploma or GED Required.
• At least three years of Telecommunications preferred.
• General office equipment includes telephone, fax, copier, and scanner.
• Outlook, Word, Excel, Windows, Internet browsing needed for computer skill set.
• Working knowledge of basic smartphones and pagers.
• OHS Fit Test Required.
• OHS Annual Assessment Required.

Responsibilities

• Operates the medical center switchboard and responds to internal and external calls, paging inquiry, codes and overhead paging requests.
• Performs general clerical duties including faxing, copying, scanning, filing and documenting information as needed.
• Assists in working with telecommunication devices (phones, cell phones and pagers swaps and activations).
• Responds to directory assistance and locates appropriate numbers or transfers calls as required; provides directory and general Medical Center information.
• Maintains telephone directory and updates as necessary; notifies supervisor of changes in directory; operates and maintains communication equipment correctly.
• Operates all stations including fax, voice/digital pagers; notifies supervisor of malfunctions; provides immediate response to emergency calls; monitors alarms.

Skills

Telephone switchboard

Emergency response

Communication skills

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Windows

Job description

City/State: Bronx, New York Grant Funded: No Department: FAC - Telecommunications Operations Bargaining Unit: 1199 Work Shift: Day Work Days: ALTERNATE WEEKENDS Scheduled Hours: 7 AM-11:30 PM Scheduled Daily Hours: 14.5 HOURS Hourly Rate: $27.75 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors. To learn more about the "Montefiore Difference" - who we are at Montefiore and all that we have to offer our associates.

Job Summary Operates the medical center switchboard and responds to internal and external calls, paging inquiry, codes and/or overhead paging requests. Performs general clerical duties including and not limited to faxing, copying, scanning, filing and documenting information as needed. Assistance in working with telecommunication devices (phones, cell phones and pagers- swaps and activations) is required.

Essential Functions MMC Telephone directory, paging vendor program, emergency notification system.

• Responds to directory assistance by locating appropriate numbers and provides direct numbers/or transfer the call when required Provides callers with directory and general Medical Center information and/or instructions on telecommunication system usage- i.e. paging, office and fax numbers, addresses.
• Assist callers in determining correct departments on a timely basis. Update telephone directory as necessary in order to maintain a complete and accurate listing.
• Notifies supervisor of changes in directory in a timely manner. Operates and maintains communication equipment correctly. Understands and utilizes system logs accurately.
• Operates all stations including fax, voice/digital pagers. Main console efficiently in accordance with departmental procedures. Notifies supervisor of malfunctions on a timely basis. Provides immediate response to and processes emergency calls promptly. Monitors alarms for hospital and transmitters.
• Responds immediately to emergency lines and all major alarms. Obtain all needed emergency information quickly and calmly. Transmitters to be checked weekly. Distributes batteries.
• Batteries are readably available for distribution. Notifies supervisor of when supply on batteries is low so an order can be placed just in time.
• In accordance with risk management & legal affairs guidelines. Remains current with hospital changes: (i.e. CIS confidentiality statements). Maintains HIPPA compliance at all times.
• Communicates in a timely and clearly manner.
• Upkeep of telecommunications guidebook. Attends education, in-service, and other meetings mandated by supervisor.
• Submits report if requested, and/or certificate of completion.
• Respond in a timely manner.
• Record in the log book.
• Use the seniority list to call for coverage Maintain a log of all pages.
• Legible and filled out accurately. Must be able to work weekends and holidays.

Read emails daily.

High School Diploma or GED Required.

At least three years of Telecommunications preferred.

General office equipment includes telephone, fax, copier, and scanner.

Outlook, Word, Excel, Windows, Internet browsing needed for computer skill set.

Working knowledge of basic smart phones and pagers.

OHS Fit Test Required.

OHS Annual Assessment Required.

Montefiore Medical Center is an equal employment opportunity employer.

Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

Since its inception in 1884, Montefiore's mission has been to heal, to teach, to discover and advance the health of the communities we serve.

Montefiore's state-of-the-art facilities include the internationally-recognized Children's Hospital at Montefiore and our Notable Centers of Excellence - Montefiore Einstein Center for Cancer Care, Montefiore Einstein Center for Heart and Vascular Care, Montefiore Einstein Center for Transplantation.

Combined with a growing number of locations for primary and specialty care throughout the Bronx and Westchester County, Montefiore is the ideal organization to apply and hone your expertise.

An assortment of insurance products and discount programs through Voluntary Benefits.

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