Telephone Operator

Veterans Health Administration; St. Louis (MO); On-site; USD 32,000 - 50,000; Full time

Job summary

The Veterans Health Administration's VA St. Louis Health Care System is seeking a Telephone Operator (VASTLHCS) within the Health Administration Service to provide comprehensive telephone and telecommunication support across the system and sites.

Qualification relies on Time-In-Grade rules for current Federal employees, general clerical/office experience, or education substituting experience. Applicants must meet all requirements by 09/25/2026 and submit SF-50 documentation as described in the

Qualifications

• One year of progressively responsible clerical or office work.
• Education may substitute for experience; two years of education above high school required.
• Time-In-Grade eligibility may require SF-50 documentation.

Responsibilities

• Provide comprehensive telephone and telecommunication support across VA St. Louis Health Care System.

Skills

Clerical/office experience

Time-in-Grade rules awareness

Education

Two years of education above high school

Job description

The VA St. Louis Health Care System Telephone Operator (VASTLHCS) position is in the Health Administration Service (HAS). The primary purpose of this position is to provide comprehensive telephone and tele-communications support to the VA St. Louis Healthcare System and all associated sites.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/25/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-4 position you must have served 52 weeks at the GS-2. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: General Experience: You must have one year of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have two years of education above high school. OR, Combination: Applicants may also combine education and experience to qualify at this level. Note: If you are basing your qualifications on education (or a combination of education and experience) you must submit a copy of your transcripts with your application. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.