Telephone Operator

Seattle Children's; Seattle (WA); On-site; USD 44,000 - 59,000; Full time

Job summary

Seattle Children's is seeking a Telephone Operator to answer incoming calls from patients, families, the community, and hospital staff, and route callers to providers, teams, and resources across the organization.

The successful candidate will demonstrate empathy, strong attention to detail, effective communication, and teamwork while using multiple software applications to manage calls, support hospital emergencies, and maintain on-call schedules for clinical teams.

Qualifications

• High School graduate or equivalent.
• Basic computer skills.
• Experience answering high-volume telephone lines.
• Experience interacting with the public in a customer service capacity.

Responsibilities

• Answer incoming calls from patients, families, the community, and staff.
• Route callers to providers, teams, and organizational resources.
• Maintain on-call schedules for clinical teams.
• Provide information and customer service with empathy and attention to detail.

Skills

Customer service

Call handling

Multitasking

Computer literacy

Education

High School diploma

Associates degree or higher

Healthcare experience

Tools

Office/CRM software

Telephone systems

Job description

Responsible for answering incoming telephone calls from patients/families, the community, and internal hospital staff and connecting callers to providers, teams, and resources throughout the organization. Telephone Operators model Seattle Children's core values by providing excellent, quality customer experiences for Seattle Children's patients/families, the community, and clinic partners. Telephone Operators provide information and customer service to families using critical thinking skills to best determine a caller's request and where to route the call within the organization. Telephone Operators demonstrate empathy, high attention to detail, effective communication, and commitment to teamwork. Staff in this role communicate frequently with our many partners, both internal to and outside our organization. Telephone Operators use multiple software applications to efficiently process calls, to deliver communications for all hospital emergencies, and to maintain on-call schedules for clinical teams.

Required Education and Experience

High School graduate or equivalent experience.Basic computer skills.Previous experience answering high volume telephone lines.Previous work or volunteer experience interacting with the public in a customer service capacity.

Required Credentials

N/A.

Preferred

An Associate's Degree or higher.Prior hospital or healthcare experience.

Compensation Range

$21.30 - $28.48 per hour

Salary Information

This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

Disclaimer for Out of State Applicants

This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors.

Benefits Information

Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits .

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.

U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas. We are honored to be one of the nation’s very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.

As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Our Commitment

Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.

Seattle Children’s is proud to be an Equal Opportunity Workplace and Affidavit?