Patient Support Coordinator (PSC)

Seattle Children's; Kirkland (WA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision

403(b)

PTO

Tuition reimbursement

Job summary

Seattle Children’s is seeking a Patient Support Coordinator to act as a liaison between patients, families and RN/provider teams, delivering excellent customer service across sites. The role emphasizes answering high-volume lines, gathering information, routing messages, and supporting prior authorizations for medications and supplies.

The position focuses on Orthopedics and Rehabilitation Center support, requires a high school diploma and at least three years in customer service or clinical

Qualifications

• High school diploma or equivalent experience.
• Minimum three years of related experience in customer service, patient support, and/or office management including administrative work in a clinical setting.

Responsibilities

• Answer high-volume phone lines, including prioritizing, screening, and routing calls.
• Gather and document appropriate information; recognize time-sensitive messages and respond accordingly.
• Support prior authorizations for medication and supplies.
• Manage customer flow by answering questions, resolving conflicts, and notifying appropriate staff of issues.
• Provide research and follow-up as needed.
• Support Orthopedics and Rehabilitation Center across all sites of care.

Skills

Customer service

Phone handling

Healthcare office experience

Communication

Office administration

Education

High school diploma

Bachelor's degree (preferred)

Job description

Responsible for performing a variety of patient care support tasks while modeling Seattle Children’s core values by providing excellent quality customer service experiences for Seattle Children’s patients, families, and clinical partners. Patient Support Coordinators act as a liaison between patients, families and the RN and provider teams. Responsibilities include answering high volume phone lines including prioritizing, screening, and routing calls; gathering and documenting appropriate information; recognizing time sensitive messages and responding accordingly; supporting prior authorizations for medication and supplies; managing customer flow by answering questions, resolving conflicts, and notifying appropriate staff of issues; and providing research and follow-up. This position will support the Orthopedics and Rehabilitation Center for all sites of care.

Required Education and Experience

High school diploma or equivalent experience. Minimum three years of related experience in the areas of customer service, patient support, and/or office management including administrative work in a clinical setting.

Required Credentials

N/A.

Preferred

Bachelors degree. Healthcare/ medical back office experience.

Compensation Range

$23.15 - $34.73 per hour

Salary Information

This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

Disclaimer for Out of State Applicants

This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors.

Benefits Information

Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits.

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.

U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas. We are honored to be one of the nation’s very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.

As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Our Commitment

Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.

Seattle Children’s is proud to be an Equal Opportunity Workplace and affirm