Telephone Operator

Mount Sinai Medical Center; Miami Beach (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare facility is seeking a Telephone Operator to manage incoming calls and assist with emergencies. The role involves ensuring effective communication across departments and requires a high school diploma and strong telephone etiquette. Join a dedicated team committed to high-quality patient care in a fast-paced environment.

Benefits

Health benefits

Life insurance

Long-term disability coverage

Retirement plan

Paid time off

Tuition reimbursement

Wellness program

Qualifications

• 1 year of related work experience preferred.
• Bilingual in Spanish highly desired.

Responsibilities

• Answers switchboard calls in a professional manner.
• Handles emergency calls requiring escalation.
• Pages clinical and non-clinical personnel.
• Monitors alarm indicators in hospital.

Skills

Bilingual in Spanish

Strong sense of urgency

Professional telephone manners

Education

High School diploma

Job description

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Telephone Operator Hospital Telecommunications

#1 Full Time - (Sat/Sun - 3PM-11:30PM) + (Tues/Weds 11AM- 7:30 PM) + (on call Thurs/Friday day shift)

#2 Per Diem DAYS (Sat/Sun 7AM - 3:30 PM ) plus (M, T, W) On Call

#3 Per Diem EVENINGS ( Sat/Sun 2:30-11 PM ) - plus, M-F On Call Evenings

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Position Responsibilities

• Answers switchboard calls in a professional manner and treats callers with respect, courtesy and assists with information as needed.
• Answers all internal and hospital emergency related calls that require escalation to designated emergency teams.
• Uses online computer tools needed to seek information.
• Pages both clinical and non-clinical on-call personnel.
• Understands, interprets and dispatches all hospital emergency Codes and identifies communication action for each.
• Monitors alarm indicators and enunciators for hospital locations and notifies appropriate personnel.
• Demonstrates a strong sense of urgency to all emergency calls.
  
  

Requirements

• High School diploma
• 1 year of related work experience
• Bilingual in Spanish highly desired
  
  

Benefits

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
  
  

Telephone Operator

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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