Telephone Operator

Saint Luke's Health System; Kansas City (MO); On-site; USD 37,000 - 50,000; Full time

Job summary

Saint Luke's Health System in Kansas City, MO seeks a Security Dispatcher to answer inbound calls, triage emergencies, and dispatch security requests. You will monitor alarms, maintain documentation, and assist with the training of new staff. The role requires calm judgment, clear communication, and reliable teamwork in a fast-paced hospital environment.

Day shift, full-time position offering opportunities to develop incident response skills and support patient and staff safety across the campus.

Qualifications

• Answers inbound calls to the switchboard and directs to the right department.
• Handles emergency events calmly following facility processes.
• Maintains detailed documentation in communication logs.

Responsibilities

• Answer inbound calls and distribute to appropriate department or individual.
• Dispatch Security requests using two-way radios in a timely manner.
• Monitor alerts and alarms and notify appropriate departments or individuals.

Skills

Call handling

Emergency response

Documentation

Tools

Two-way radios

Job description

Job Description

Answers inbound calls to the switchboard distributing the calls to the appropriate department or individual. Handles all emergency events in a calm and efficient manner following the established process for the facility in which the emergency event occurs. Provides helpful information to internal and external callers. Maintains detailed documentation in the appropriate communication logs. Dispatches Security requests using two way radios in a timely manner. Monitors alerts and alarms and notifying appropriate departments or individuals when required. Assists with mentoring and training of new employees.

Job Requirements

Applicable Experience:

Less than 1 year

Job Details

Full Time

Day (United States of America)