Telephone Operator

The US Oncology Network; Englewood (CO); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health, dental, and vision plans

401(k) retirement plan

Tuition reimbursement

Paid time off

Job summary

The US Oncology Network is seeking an entry-level Telephone Operator in Englewood, Colorado. This position requires answering incoming calls efficiently, directing them to the right staff, and providing a caring, professional phone contact for patients.

Candidates must have a high school diploma and two years of office experience, preferably in a medical setting. The role includes training in clinical processes and offers a salary range of $18.00-$20.00 with comprehensive benefits.

Qualifications

• Minimum two years office experience, preferably in a medical setting.
• Ability to manage switchboard operations.
• Must pass background check and drug test.

Responsibilities

• Answer incoming calls and connect callers with extensions.
• Relay messages accurately and timely.
• Respond to emergency calls and direct them to clinical staff.

Skills

Customer service

Communication

Multitasking

Office management

Education

High school diploma or equivalent

Job description

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care, offers an exciting opportunity for a Telephone Operator in Greenwood Village.

Ideal for candidates looking to build clinical experience, this entry‑level operator position provides training and exposure to clinical processes, documentation, and patient flow.

We realize that it sounds cliché but it is true – taking care of cancer patients is a calling. It’s much more than a job. Each of us has a unique story that brought us to Rocky Mountain Cancer Centers (RMCC), but those stories usually share common themes of care, compassion, and commitment. No matter the role each RMCC team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients.

Salary range: $18.00-$20.00. Pay is based on several factors including education, work experience, certification, etc. In addition to salary, RMCC offers benefits: Health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance, short‑term disability insurance; long‑term disability insurance; Employee Assistant Program, PTO, holiday pay, and tuition reimbursement.

Responsibilities

• Courteously and efficiently answer all incoming calls and connect callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner; directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls.
• Provides a pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Enter navigating care tickets

Qualifications

High school diploma or equivalent required. Minimum two years office experience, preferably in a medical setting.

Physical Demands

Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

Work Environment

The work environment is an office setting with high levels of contact with patients and public. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified candidates are required to pass a background check and non‑federal drug test (which excludes marijuana) post offer of employment and prior to hire.