Telephone Nurse Triage, Neurology

Atrium Health Wake Forest Baptist; Winston-Salem (NC); On-site; USD 60,000 - 95,000; Full time

Job summary

Atrium Health Wake Forest Baptist is seeking a Telephone Nurse Triage for their Neurology department. This role involves providing professional nursing care to patients via telecommunications, ensuring effective communication and patient-centered care. Candidates must have an RN license and relevant acute care experience, with a focus on delivering quality health services.

Benefits

Day 1 Health Coverage

Parental Benefits

Retirement contributions

Education Reimbursement

Qualifications

• Two years of acute care experience required.
• Current RN license in North Carolina.
• BCLS certification required.

Responsibilities

• Independently plans and provides professional nursing care.
• Delivers and coordinates care via telecommunications.
• Collaborates with multidisciplinary team members.

Skills

Ability to assess nursing needs

Ability to communicate clearly

Ability to establish effective relationships

Ability to teach patients and families

Education

Graduation from an accredited School of Nursing

Job description

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Job Summary:

Independently plans and provides professional nursing care for patients within a specific population and in accordance with the medical and nursing plans of care and established policies and procedures. Delivers, manages, and coordinates care and services via telecommunications technology within the domain of Ambulatory Care Nursing. Provides nursing services to patients and families in accordance with the scope of the RN as defined by the North Carolina Board of Nursing. Directs and leads other assigned team members and collaborates with multidisciplinary team members to provide age/developmentally appropriate care in accordance with nursing standards of care and practice.

What We Offer:

• Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work.
• Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave for non-birthing parents.
• Retirement: Up to 7% employer-paid retirement contributions
• Education Reimbursement: We invest in your professional growth, offering up to $2,500 per year towards a bachelor’s degree and up to $5,000 per year towards a graduate degree.

Education/Experience:

• Graduation from an accredited School of Nursing with two years of acute care experience required.
• Prefer acute care experience within the last 10 years.
• Previous experience in Telephone Triage and with Health Insurance and Managed Care concepts preferred.

Licenses/Certifications:

• Current license as a Registered Nurse (RN) in the State of North Carolina
• Basic Cardiac Life Support (BCLS) certification required

Essential Functions:

• Provides patient/family centered care, acting as partner and adviser assists and supports patients and families to manage optimally their health care, respecting their culture and values, individual needs, health goals and treatment preferences.
• Applies critical reasoning and astute clinical judgment in order to expedite appropriate care and treatment, especially given that the patient may present with complex problems or potentially life threatening conditions that the nurse will assess through use of telecommunication technologies i.e. telephone, fax, email, internet, or patient portal technology.
• Ensures proper scheduling and follow up on test results for providers. Uses active listening skills, approved protocols, and evidence based practice in explaining test results and medications to patients.
• Applies the provisions of the American Nurses Association Code of Ethics for Nurses to professional obligations and for the patients entrusted to their care.
• Participates in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings. Focuses on patient safety and the quality of nursing care by applying appropriate nursing interventions, such as identifying and clarifying patient needs, conducting health education, promoting patient advocacy, coordinating nursing and other health services, assisting the patient to navigate the health care system, and evaluating patient outcomes.
• Maintains knowledge of care teams for coordination of patient care, self-management, population management and communication skill.
• Adapts personal communication style to meet the needs of the patient in diverse personal, professional, cultural, and socio-economic backgrounds.
• Demonstrates exceptional assessment, critical thinking, and customer service skills.
• Performs other related duties incidental to the work described herein.

Skills/Qualifications:

• Ability to assess nursing needs of acute and chronically ill patients through technology methods Ability to seek out resources independently and work collaboratively
• Ability to establish and maintain effective working relationships
• Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others
• Ability to teach patients and families in accordance with the nursing plan of care
• Ability to use the computer and learn new software programs
• Ability to document and communicate pertinent information using computer and/or paper documentation tools

About Us

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.

About The Team

Mission, Vision and Culture Commitments

Mission

To improve health, elevate hope and advance healing – for all.

Vision

To be the first and best choice for care.

Culture Commitments

• We create a space where all Belong
• We Work as One to make great things happen
• We earn Trust in all we do
• We Innovate to better the now and create the future
• We drive for Excellence – always

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Hospitals and Health Care, Non-profit Organizations, and Government Administration

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