Telephone Dispatch Operator

100 LCMC Health; United States; On-site; USD 52,000 - 65,000; Full time

Job summary

LCMC Health in New Orleans seeks a professional communications operator to manage hospital switchboard operations and emergency paging. You will handle calls, alarms, and beeper coordination while maintaining a calm, efficient front-line presence.

Candidates should have a High School Diploma or GED, with preferred experience in PBX, call centers, or healthcare customer service. Flexibility for nights and holidays is required to meet a 24-hour operation.

Qualifications

• High School Diploma or GED required; relevant experience considered in lieu of education.
• Preferred: 6 months of PBX, call center, and/or customer service experience in healthcare.
• Demonstrated ability to handle emergency calls calmly and professionally.

Responsibilities

• Answer incoming and outgoing calls using proper customer service standards.
• Monitor emergency alarms and coordinate departments during emergencies.
• Operate hospital switchboard and paging systems; relay calls as needed.
• Maintain beeper lists and notify personnel when alarms trigger.

Skills

Effective communication

Multi-tasking

Professional demeanor

Ability to handle 24-hour operation

Education

High School Diploma or GED

Tools

PBX

Call center software

Job description

Your job is more than a job. Why a Great Place to Work At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It’s a responsibility we take seriously. Because we don’t just serve the New Orleans community—we’re at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. When you know you’re making an authentic impact, you give a little extra to every day— as a person, with your team, in your community—and that’s one of the reasons why you’ll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do.

GENERAL DUTIES

Process incoming and outgoing communications courteously, while maintaining a positive and professional image: Answers incoming and outgoing calls using the proper customer service standards. Monitors, responds to all emergency alarms located and/or received in the department. Utilizes overhead paging for hospital business and operates all peripheral equipment. Learn departmental policies, correct procedures as they pertain to alarms and codes in emergency situations: Processes incoming calls for hospital information basis different codes for emergencies. Handles calls, staff and patients/guests during an emergency situation. Processes calls for service of hospital issued pagers, requests for new pagers and replacement pagers: Maintains beeper list and beep personnel according to type of pager. Learns all of the different panels, alarms and what they are for. Notifies the appropriate personnel when an alarm triggers. Operates switch keys to make connections and relay calls on switchboard equipment. Maintain safety of visitors and staff: Knows and follows all Health and Safety policies. Identifies equipment that requires repairs and requests and follows up on repairs. Completes incident/accident reports according to organizational policy and maintains accurate documentation.

MINIMUM QUALIFICATIONS

Required: High School Diploma/GED or equivalent OR applicable years of experience will be considered in lieu of education. Preferred: 6 (six) months of experience working with PBX, call center, and/or customer service, preferably in a healthcare setting.

KNOWLEDGE, SKILLS, AND ABILITIES

Must have effective communication skills and must be able to multi-task in a fast-paced environment. Must be able to handle emergency calls in a professional and calm demeanor. Flexible schedule is required to meet the demands of a 24‑hour operation, which includes weekends, AMs, PMs, and holidays.

REPORTING RELATIONSHIPS

Does this position formally supervise employees? Yes

FUNCTIONAL DEMANDS

Sedentary: Very light physical requirements- Sedentary Work- Exerting up to 10 pounds of force occasionally (occasionally means activity or conditions exist up to 1/3 of the workday), and/or, a negligible amount of force frequently (frequently means activity or condition exists from 1/3 to 2/3 of the workday) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

PHYSICAL DEMANDS

Sitting - Frequent (36-66% of day)
Standing - Occasional (0-35% of day)
Walking - Occasional (0-35% of day)
Lifting Floor to waist level: 0-10lbs - Occasional (0-35% of day)
Lifting Floor to waist level: 10-20lbs - Occasional (0-35% of day)
Lifting Floor to waist level: 20-50lbs - Occasional (0-35% of day)
Lifting Floor to waist level: 50-100lbs - Occasional (0-35% of day)
Lifting Floor to waist level: 100+lbs - Occasional (0-35% of day)
Lifting Waist level and above: 0-10lbs - Occasional (0-35% of day)
Lifting Waist level and above: 10-20lbs - Occasional (0-35% of day)
Lifting Waist level and above: 20-50lbs - Occasional (0-35% of day)
Lifting Waist level and above: 50-100lbs - Occasional (0-35% of day)
Lifting Waist level and above: 100+lbs - Occasional (0-35% of day)
Carrying objects - Occasional (0-35% of day)
Twisting - Occasional (0-35% of day)
Bending - Occasional (0-35% of day)
Reaching forward - Occasional (0-35% of day)
Reaching overhead - Occasional (0-35% of day)
Squat/kneel/crawl - Occasional (0-35% of day)
Wrist position deviation - Occasional (0-35% of day)
Pinching/fine motor activities - Occasional (0-35% of day)
Keyboard use/repetitive motion - Continuous (67-100% of day)
Talk or hear - Continuous (67-100% of day)

SENSORY REQUIREMENTS

Near Vision - Accurate 20/40
Far Vision - Accurate 20/40
Color Discrimination - No
Depth Perception - Moderate
Hearing - Accurate

OCCUPATIONAL EXPOSURE RISK POTENTIAL

Bloodborne pathogens - Not Anticipated
Chemical - Not Anticipated
Airborne communicable diseases - Not Anticipated
Extreme temperatures - Not Anticipated
Radiation - Not Anticipated
Uneven surfaces or elevations - Not Anticipated
Extreme noise levels - Not Anticipated
Dust/particular matter - Not Anticipated
Other (List) - Not Anticipated

POPULATION SERVED

Neonate/Infant up to 1 year: No
Youth (1yr to 15 yrs): No
Adult (16 and up): No

WORK SHIFT

Nights (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary Children’s Hospital, at the heart of LCMC Health’s incredible community of care, has been the go‑to hospital for expert children’s health, wellness, and one‑of‑a‑kind care in Louisiana and the Gulf Coast. Learn more about Children’s Hospital’s 40+ specialties and our national ranking by U.S. News & World Report as a Best Children’s Hospital

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

About LCMC Health One-of-a-kind care comes from one-of-a-kind people. At LCMC Health, our people are the magic ingredient that makes our care so extra-extraordinary. We are compassionate, driven, and dedicated to bringing a little something extra to healthcare and to the people of New Orleans and beyond. If you’re the kind of person who believes that our community deserves the best and that healthcare needs a little more heart, we want you to be a part of our family. From medical roles to administrative positions, every person on our team plays a part in our mission: to provide health, care, and education beyond extraordinary. Let’s make every day extraordinary, together.