Telemetry and Stability Tooling

Globe Telecom, Inc.; Great Falls (MT); On-site; USD 14,000 - 24,000; Full time

Job summary

GCash is looking for a skilled SRE/DevOps engineer to ensure reliability, performance, and observability of its telemetry-driven systems in a fast-growing fintech environment. You will design instrumentation across distributed applications, build tools and dashboards, and integrate with Datadog, Prometheus, Grafana, and OpenTelemetry to support stability.

Collaborate with product and platform teams to define SLOs/SLIs, reduce incident MTTR, and drive CI/CD improvements that improve uptime and

Qualifications

• 4-6 years of experience in SRE/DevOps.
• Design and implement telemetry instrumentation across distributed applications.
• Develop real-time dashboards and alerting frameworks.
• Integrate with observability platforms (Datadog, Prometheus, Grafana, OpenTelemetry).
• Define and maintain SLOs, SLIs, and error budgets.
• Collaborate with development, platform, and product teams.
• Propose improvements to telemetry architecture, tooling, and data ingestion pipelines.

Responsibilities

• Ensuring the reliability, performance, and observability of GCash systems.
• Lifecycle ownership of tools used to collect, process, analyze, and visualize telemetry data for stability initiatives.
• Impacting system uptime, MTTD, MTTR, developer productivity, and cost efficiency.
• Work with DevOps/Platform teams on monitoring solutions, dashboards, alerting, deployment automation, and production support.
• Collaborate across teams to integrate telemetry into CI/CD pipelines and deployment gates.

Skills

SRE/DevOps

Telemetry design

Tool development

Observability platforms

SLOs/SLIs

Dashboards/Alerts

Stability analysis

CI/CD collaboration

Telemetry architecture

Tools

Datadog

Prometheus

Grafana

OpenTelemetry

Job description

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

Who You’ll Be Working With

If you have a strong background in IT, computer science, or software engineering, and are analytical, technologically savvy, solutions and process-focused, then the Technology & Operations team may be for you!

You’ll be responsible for the following

• Ensuring the reliability, performance, and observability of GCash systems.
• This individual is responsible for the entire lifecycle of tools used to collect, process, analyze, and visualize telemetry data (metrics, logs, traces) and to support stability initiatives.
• Your work directly impacts key result areas such as system uptime, mean time to detection (MTTD), mean time to resolution (MTTR), developer productivity, and cost efficiency
• DevOps / SRE / Platform Engineers with hands-on experience in monitoring solutions, dashboarding, alerting frameworks, deployment automation, and production support.
• Strong analytical and problem-solving skills with a focus on system reliability and performance.
• Ability to collaborate across development, platform, and product teams.

We’re looking for

• 4-6 years of experience in SRE/DevOps experience
• Design and implement telemetry instrumentation across distributed applications.
• Design, develop, and maintain custom tools, scripts, and services that support operations.
• Integrate with observability platforms (e.g., Datadog, Prometheus, Grafana, OpenTelemetry)
• Define and maintain Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets.
• Develop real-time dashboards and alerting frameworks aligned with operational and business KPIs.
• Stability Analysis - analyze incident trends, error budgets, and system health to identify high-risk areas.
• Collaboration and Governance - work with teams to integrate telemetry into CI/CD pipelines and deployment gates.
• Continuous Improvement - Propose improvements to telemetry architecture, tooling, and data ingestion pipelines.

What We Offer

• Opportunity for career growth and development in the #1 FinTech company in the country
• Working with a dynamic and highly collaborative team who want to change the game
• A company that values their people with highly competitive and flexible compensation and benefits package is the #1 Finance App in the Philippines.

Through the GCash App, 81M registered users can easily purchase prepaid airtime; purchase from over 6M partner merchants and social sellers; send and receive money anywhere in the Philippines, even to other bank accounts; pay bills at over 1,800 partner billers nationwide; and get access to savings, credit, loans, insurance and investments, and so much more, all at the convenience of their smartphones.

GCash is a wholly-owned subsidiary of Mynt (Globe Fintech Innovations, Inc.) since 2015. Mynt, Inc. is the parent company of GCash, the Philippines’ #1 finance superapp, advancing financial inclusion through ‘Finance for All’.

G-Xchange, Inc. (GXI) is the payments company for GCash. GXI is a BSP-licensed e-money issuer responsible for the digital payments and electronic money activities in the GCash app.

Fuse Financing, Inc. is the financing company for GCash. Fuse provides eligible users with access to fair and digitally-enabled credit products and solutions.

Ryse, Inc. broadens access to investments that are easy to use and understand, supporting wealth-building for Filipinos at different stages of their financial journey.

BlockG Virtual Assets, Inc. supports responsible participation in digital assets, helping build trust and long-term confidence in the continuously evolving digital landscape.