Telematics & EV Chargers Product Specialist

Element Fleet Management; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company redefining the fleet management industry with a people-first approach. This role focuses on processing operational requests and managing telematics installations for electric chargers. You'll collaborate with various teams to ensure compliance with SLAs, generate operational reports, and enhance internal processes. With a culture that promotes innovation and accountability, this position offers the chance to make a significant impact while enjoying comprehensive health benefits and paid time-off programs. If you thrive in a dynamic environment and are passionate about technology, this opportunity is perfect for you.

Benefits

Comprehensive health benefits

Paid time-off programs

Culture of innovation

Empowerment and decision-making

Qualifications

• 3+ years in Customer Service and Project Management.
• Proficient in SQL and familiar with coding languages.

Responsibilities

• Coordinate and report telematic installations monthly.
• Manage operational onboarding for new telematics clients.

Skills

Customer Service

Project Management

Telematics Services

SQL

Data Analysis

Technical Troubleshooting

Communication Skills

Teamwork

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Systems

Bachelor's degree in Business Administration

Bachelor's degree in Engineering

Tools

GEOTAB

Job description

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are redefining the fleet management industry to prioritize people first, then business – delivering a superior client experience. This requires hard work and innovation, and we are looking for more like-minded individuals to join our team.

This position focuses on processing all operational requests related to installation and telematics support for clients. The role also involves managing, coordinating, and reporting the installation of telematics for electric chargers.

Responsibilities:

1. Coordinate and report telematic installation volumes monthly (Resser, GEOTAB, Risk Enhancer, EVs).
2. Follow up on supplier and client requests.
3. Create and report billing details for accounts payable.
4. Track support tickets, follow up on escalations.
5. Address disconnections or technical issues with devices.
6. Execute onboarding processes for new telematics clients.
7. Maintain and update information in internal systems in collaboration with Data Science team (databases, monitoring platforms, dashboards).
8. Implement quality controls to ensure SLA compliance.
9. Generate operational reports and suggest process improvements.
10. Collaborate with the telematics relations team to escalate and resolve vendor issues.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, Engineering, or equivalent experience.
• Minimum 3 years of experience in Customer Service, Project Management, or Telematics services.
• Proficient in SQL and familiar with coding languages.
• Knowledge of the automotive industry and basic automotive technical skills.
• Fluent in English (reading, speaking, and conversation) – at least 80% proficiency.
• Experience working with KPIs to drive business value aligned with Element's goals.
• Confirmed customer service experience.
• Ability to troubleshoot technical issues.
• Strong sense of urgency and critical thinking.
• Ability to analyze large data sets and identify trends.
• Strong data analysis and problem-solving skills.
• Highly organized with multitasking abilities.
• Excellent communication and relationship management skills.
• Team-oriented, proactive, and cooperative attitude.
• Preferred: Experience with GEOTAB or other telematics systems.

What’s in it for You:

• An innovative culture emphasizing empowerment, decision-making, and accountability.
• Comprehensive health and wellness benefits for you and your family.
• Additional benefits, including paid time off (vacation, sick leave, holidays).

Candidates must be willing to undergo a pre-employment background check.

Element Fleet Management is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We consider all qualified applicants without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status, or other legally protected factors. Accommodations are available during the application and interview process. Please contact [e-mail] or call 55 5018 7100 for assistance.