Telematics Connectivity Engineer

Caterpillar

Irving (TX)

On-site

USD 113,000 - 169,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Medical, dental, and vision benefits

401(k) savings plan

Paid time off

Job summary

Caterpillar in Irving, TX is seeking a Product Service Engineer to support connectivity across telematics devices and customer-facing platforms. The role involves diagnosing complex hardware and software issues, validating data quality for new product integrations, and guiding dealers and customers through connectivity solutions.

You will collaborate with internal teams to ensure reliable machine data flow and timely issue resolution.

Qualifications

Experience with diagnostic and troubleshooting tools such as Product Link, CAT ET, SIS Web.
Ability to analyze machine data, diagnose issues, and resolve connectivity problems.
Strong communication and collaboration skills to work with dealers, customers, and cross-functional teams.

Responsibilities

Collaborate with internal partners to support end-to-end connectivity ecosystem and ensure reliable data flow from telematics devices to customer-facing apps.
Investigate and resolve hardware, software, and connectivity issues affecting dealers and customers.
Validate data quality during new product integrations and troubleshoot connectivity problems.
Analyze machine and network data to identify root causes and improve system performance.
Provide technical expertise on connected machine technologies and product support processes.