Telematics Client Success Lead

elementfleet; Baltimore (MD); On-site; USD 60,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Tuition reimbursement

Job summary

Element is seeking a Team Lead, Telematics Client Success in Owings Mills, MD to guide a team of Client Success Specialists and Engagement Managers. You will drive best practices, mentor staff, and ensure a superior client experience across the Telematics service model.

Responsibilities include monitoring case metrics, coordinating with Operations, supporting client implementations, and advising leadership on trends and process improvements.

Qualifications

• 5+ years of relevant customer service or operations case-management support experience.

Responsibilities

• Provides account support and guidance for an assigned team of multiple CS specialists and Engagement managers to drive consistent and superior client experience.

Skills

Customer service

MS Office

Communication

Change management

Execution

Education

BS/BA in Business or related field

College/University degree preferred

Tools

Microsoft Office

Job description

Element is seeking a Team Lead, Telematics Client Success in Owings Mills, MD to guide a team of Client Success Specialists and Engagement Managers. You will drive best practices, mentor staff, and ensure a superior client experience across the Telematics service model.

Responsibilities include monitoring case metrics, coordinating with Operations, supporting client implementations, and advising leadership on trends and process improvements.