Telemarketing Representative

BEST MEDICAL CENTER INC; Miami (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Job summary

BEST MEDICAL CENTER INC in Miami, FL is seeking a motivated Telemarketing Representative for our Healthcare Call Center. The role focuses on outbound calls to prospective and existing patients, promoting medical services, generating leads, and scheduling appointments.

Ideal candidates are confident, persuasive, goal-oriented, and comfortable speaking with patients over the phone. Starting pay is $16.00/hour plus commission; full-time, Monday-Friday with possible evenings or Saturdays during peak

Qualifications

• 1+ year of telemarketing, sales, call center, or customer service experience preferred.

Responsibilities

• Make outbound calls to prospective and existing patients.
• Promote services and appointment opportunities.
• Generate and follow up on leads to increase scheduled appointments.
• Answer inbound calls and provide excellent customer service.
• Schedule, confirm, and reschedule appointments.
• Document calls, leads, and appointment outcomes accurately.
• Meet individual and team sales and appointment-setting goals.
• Maintain patient confidentiality and follow HIPAA and company policies.
• Refer medical or clinical questions to the appropriate staff.

Skills

Verbal communication

Telephone skills

Sales

CRM basics

Bilingual English/Spanish

Tools

CRM software

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development

About the Role

The Healthcare Call Center is looking for a motivated and outgoing Telemarketing Representative to join our team. This position focuses on outbound calls to prospective and existing patients, promoting our medical services, generating leads, and scheduling appointments.

The ideal candidate is confident, persuasive, goal-oriented, and comfortable speaking with patients over the phone.

Responsibilities

• Make outbound calls to prospective and existing patients.
• Promote services and appointment opportunities.
• Generate and follow up on leads to increase scheduled appointments.
• Answer inbound calls and provide excellent customer service.
• Schedule, confirm, and reschedule appointments.
• Document calls, leads, and appointment outcomes accurately.
• Meet individual and team sales and appointment-setting goals.
• Maintain patient confidentiality and follow HIPAA and company policies.
• Refer medical or clinical questions to the appropriate staff.

Qualifications

• 1+ year of telemarketing, sales, call center, or customer service experience preferred.
• Excellent verbal communication and telephone skills.
• Confident, friendly, and professional demeanor.
• Strong sales, follow-up, and objection-handling skills.
• Goal-oriented and motivated by commission-based earnings.
• Basic computer and CRM skills.
• Bilingual English/Spanish preferred.
• Healthcare experience is a plus.

Compensation & Schedule

• Starting Pay: $16.00/hour + Commission
• Monday-Friday
• Full-time position
• Additional evening or Saturday availability may be required during high-volume periods.

Join and help connect patients with the care they need!