Sales Call Center Representative

ISHE; Northern (KY); Hybrid; USD 21,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Wellness programs

Job summary

Oak Street Health is remote and seeks a Sales Call Center Representative I to join our outbound telemarketing team. The role focuses on patient acquisition and revenue growth, requiring high-volume outbound calls and prospect qualification.

You will attend a mandatory 4-week training, 8 am–5:30 pm, Monday through Friday. The job offers base plus bonus compensation with comprehensive benefits; a High School diploma is required, though an undergraduate degree is preferred.

Qualifications

• Outbound sales and/or telemarketing experience.
• Base + bonus salary structure.
• Must be able to learn and navigate multiple systems, including Salesforce.

Responsibilities

• Make outbound telemarketing calls to prospective patients.
• Make 300+ outbound calls daily and work to convert them to new patients.
• Understand patient needs and articulate Oak Street Health's proposition.
• Utilize sales skills including rapport building, active listening, and closing.
• Schedule initial doctor’s appointments with new patients and meet quotas.

Skills

Outbound sales

Telemarketing

Active listening

Communication

Time management

Salesforce (CRM)

Education

High School diploma or equivalent

Undergraduate degree preferred

Tools

Salesforce

CRM systems

Job description

Title:

Sales Call Center Representative I

Company:

Oak Street Health

Location:

Remote

Role Description:

This role is for a talented and competitive, full-time telemarketing Call Center Representative who wants to start a career with a rapidly growing company. This role plays an important role in achieving our ambitious patient acquisition and revenue growth objectives by working as an outbound telemarketing Call Center Sales Representative.

Sales Representatives are required to attend a mandatory 4-week training course, 8 am - 5:30 pm Monday through Friday. Trainees are required to attend each day of training, actively participate, and pass a series of exams to graduate training.

Sales center hours of operation are 5 am - 7 pm, Mon-Sat. Hours of operation are subject to change based on business needs.

Core Responsibilities:

• Make outbound telemarketing calls to prospective patients
• Make 300+ outbound calls daily and work to convert them to new patients
• Understand patient needs and requirements and articulate Oak Street's unique proposition
• Utilize sales skill sets including rapport building, active listening, communication, qualification questioning, overcoming objections, and closing
• Understand Medicare Basics and insurance
• Schedule initial doctor's appointments with new patients and achieve daily/weekly/monthly quotas
• Other duties, as assigned

Remote Work Requirements:

• Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems
• Prior remote work experience
• Ability to obtain high-speed internet and hardwire equipment to router/modem
• Distraction-free and private remote work environment required as well as reliable dependent care during working hours
• Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center
  • https://www.oakstreethealth.com/locations
  • Call center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC
• Ability to participate in classroom-style remote training sessions
• An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment

What are we looking for?

• Call center outbound sales experience and/or telemarketing
• Comfortable in a base + bonus salary structure
• Proficient in learning new technology and communication tools
• Good attendance and time management skills are critical for success in this role
• Experience working with Salesforce, or similar CRM is preferred
• Proficient with navigating multiple systems while speaking to prospects
• Excellent listening and communication skills
• Open to constructive feedback
• Ability to multitask, prioritize, and manage time effectively
• Coachable and a desire to learn a new industry
• High School diploma or equivalent required; undergraduate degree preferred
• US work authorization

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$15.00 - $32.31

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.