Telehealth Registered Nurse (Bilingual)

Medcor; Mesa (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider is seeking a bilingual Spanish-speaking Registered Nurse for a remote triage call center. This full-time position requires candidates to have a valid RN license and strong communication skills. You will handle a high volume of calls while supporting workplace health management. The role offers competitive pay and comprehensive benefits, including health insurance and 401K matching.

Benefits

Paid time off

Health and dental insurance

401K with match

Education reimbursement

Qualifications

• Ability to document calls efficiently and accurately.
• Must work every other weekend and major U.S. holidays.
• Typing speed of at least 30 WPM required.

Responsibilities

• Manage a rapid flow of incoming calls in a call center environment.
• Provide superior customer service to clients.
• Follow HIPAA compliance policies.

Skills

Bilingual in English and Spanish

Strong technological skills

Effective communication skills

Ability to handle high call volume

Education

Valid RN license

Current BLS (CPR) certification

Job description

Overview

Medcor is looking to hire a full-time bilingual Spanish-speaking Registered Nurse for our remote 24/7 Occupational Health triage call center. The hours for this position include 8-hour or 10-hour shifts between the hours of 5pm and 5am CST.

Job Type: Full-time - 40 hours per week

Salary: $30 per hour with additional shift differential pay available for evenings, nights & weekends.

By joining our nursing team, you will be helping thousands of employers better manage their workplace injuries and improve the quality of healthcare for their employees. Nurses who are successful in this position must be able to talk on the phone for long periods while typing and navigating through various software applications simultaneously. Our nurses must be able to visualize an injury while on the phone and clarify details about the injury while following our propriety algorithms to guide the triage of the injured worker.

Training

Training: Training for this role will last 5-6 weeks, with 2.5 weeks of classroom instruction and 2.5 weeks of precepting. These first 5-6 weeks of training are held Monday through Friday, from 8a-4p CST. The training schedule is non-negotiable, and all training must be successfully completed within the 6-week time frame. Following training, you will transition to your permanent schedule between the hours of 5p and 5a CST with an every-other-weekend requirement and holiday rotation. Changes to the permanent schedule are not allowed within the first 12 months of employment.

A typical day

A typical day in the life of a Medcor Triage RN:

• Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment
• Document each call efficiently and accurately
• Monitor and track individual as well as call center goals, productivity metrics, and statistics
• Reflect all shift activities using the phone system and be responsible for personal schedule adherence
• Provide superior customer service to Medcor’s clients and employees
• Complete accurate assessment of symptoms and/or concerns utilizing Medcor’s Triage Algorithms
• Follow HIPAA Compliance Policies

You Must

• Be bilingual, fluent in both the English and Spanish language
• Have a valid RN license and current BLS (CPR) certification
• Be able to handle a high volume of consecutive calls
• Have strong technological skills as well as a typing speed of at least 30 WPM
• Work a major U.S. holiday rotation
• Work every other weekend
• Have effective written, verbal, and interpersonal communication skills. Ability to read, analyze, and interpret triage tools and information along with care instructions to injured employees and their managers.
• Be able to talk and/or hear. You are required to sit and use your hands. Specific vision abilities required by this job include close vision for computers and written work with the ability to adjust focus
• Be able to work on a computer for long periods
• Have a private space in your home with 4 walls and a door for patient privacy
• Have access to high-speed internet (no satellite) within your primary residence
• Be able to receive and apply feedback

It’s a Plus If

• You have call center experience
• You have occupational health experience

At Medcor, we’re passionate about caring for our advocates as much as you are passionate about caring for your patients! Join our team and receive the support you need to be successful in your practice and to focus on your patients. We offer a collaborative work environment, competitive pay and benefits, and a focus on wellness.

Benefits

Our benefits include paid time off, health and dental insurance, 401K with match, education reimbursement, and more. To learn more about Medcor’s culture, please note the text above. Medcor philosophy emphasizes simple, interconnected practices and our values through ongoing programs that support colleagues and patients alike.

Medcor is a tobacco-free and smoke-free workplace!

EOE/M/F/Vet/Disability

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.