Telehealth Nurse (RN)

MPF Federal, LLC; Georgia (VT); Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical Benefits

PTO

Holiday Pay

Competitive Salary

Job summary

An established industry player is seeking compassionate Telehealth Triage Nurses to join their remote team. This role offers the chance to make a meaningful impact on military beneficiaries' lives through a 24/7 Nurse Advice Line. As a Telehealth Nurse, you will evaluate patient symptoms, provide immediate care advice, and guide patients on health education, all while working in a structured environment. The position requires strong clinical expertise, emotional intelligence, and the ability to thrive in a fast-paced telehealth setting. If you're a mission-driven nurse looking for a rewarding career, this opportunity is for you.

Qualifications

• Minimum of 3 years clinical experience at the RN level required.
• Strong clinical backgrounds in emergency care, triage, or related specialties.

Responsibilities

• Evaluate patient symptoms via phone, chat, and video using triage protocols.
• Provide self-care recommendations or escalate urgent cases.
• Document all patient interactions in electronic health records.

Skills

Clinical Assessment

Triage Protocols

Patient Education

Crisis Management

Active Listening

Problem-Solving

Education

RN with BSN

ASN with Microbiology

Tools

Microsoft Office Suite

EHR Documentation

Telehealth Platforms

Job description

4 days ago Be among the first 25 applicants

Looking for a fulfilling role helping our military communities?

MPF Federal is seeking compassionate, experienced, and tech-savvy Telehealth Triage Nurses (RNs) to join our 24/7 Nurse Advice Line working within a call center environment from home. This is a remote, work-from-home position that offers the opportunity to make a meaningful impact on the lives of military beneficiaries, including active-duty service members, veterans, and their families.

COMPENSATION: $35.00/hr Differentials may apply for weekends, evenings and nights.

All open shifts include BOTH Saturday and Sunday, as well as holidays, which do NOT rotate.

Available Schedules:

• S==W=FY (0800-1830) 8AM -6:30PM 10HR - Day Shift
• SM==RFY (1530-0000) 3:30PM - Midnight 8HR - Evening Shift
• SM==RFY (0000-0830) Midnight - 8:30am 8HR - Noc Shift
• SM==RFY (0600-1000) 6am-10am 6 hour break (1700-2100) 5pm-9pm 8HR (SPLIT SHIFT)

Start Date: May 19th - 6 Weeks of Training - Monday - Friday (0800-1630)

Minimum of 3 years of clinical experience at the RN level required.

We are looking for nurses with strong clinical backgrounds in emergency care, triage, or related specialties, who excel in rapid assessment, problem-solving, and patient education in a fast-paced, metric-driven telehealth environment.

If you are a mission-driven nurse looking for a rewarding career that leverages your clinical expertise and emotional intelligence in a remote setting, we invite you to apply.

Responsibilities:

• Triage & Assess: Evaluate patient symptoms via phone, chat, and video using evidence-based triage protocols
• Provide Immediate Care Advice: Offer appropriate self-care recommendations or escalate cases for urgent intervention
• Health Education & Counseling: Guide patients on medication use, medical conditions, and diagnostic tests
• Crisis Management: Handle mental health, behavioral health, and emergency triage calls with empathy and precision
• Documentation & Compliance: Accurately document all patient interactions in electronic health records
• Collaboration: Work alongside program and project managers as well as call center management to meet tight deadlines in a metrics-based environment
• Utilization & Resource Management: Navigate through and use several of the provided tech resources to gather and deliver the best advice per protocols

Work Environment & Schedule:

• 100% Remote, Structured Work-from-Home Position (dedicated, distraction-free workspace required)
• Must have a hard-wired (via ethernet cable) internet connection. Speed Test will be required as part of the hiring process
• Must be available evenings, nights, weekends, and holidays
• Full-time position with set schedules

Requirements
Minimum Requirements:

• RN with a BSN degree OR ASN if you also have completed a microbiology course with lab (proof of completion will be required)
• Multistate License required and must be active and unrestricted (verified via Nursys)
• Minimum of 3 years of clinical experience at the RN level within Emergency or Urgent Care settings
• Able to work a very regimented schedule with minimal flexibility

Clinical Expertise:

• Additional years of nursing experience in emergency care, triage, ICU, med-surg, or urgent care is highly preferred
• Previous telehealth, triage, or call center experience
• Proficiency in triage protocols

Emotional Intelligence & Adaptability:

• Empathy & Active Listening: Ability to connect with patients over the phone, identify emotional distress, and provide compassionate care
• Calm Under Pressure: Comfort handling high-volume, high-stress calls, including crisis management
• Adaptability & Problem-Solving: Quick thinking in fast-changing medical situations

Technical Skills:

• Experience working in a metrics-driven environment (handle time, QA audits, schedule adherence)
• Strong computer skills: Ability to toggle between multiple screens and applications while speaking with patients
• Comfortable with Microsoft Office Suite, EHR documentation, and telehealth platforms

Preferred Qualifications (Bonus Points!):

• Military/Veteran Healthcare Experience is highly desired.
• Experience in Behavioral Health, Crisis Intervention, or Substance Abuse Counseling.

Licensing & Compliance:

• Active RN Compact License (must be in good standing)
• 3 years of verifiable registered nursing experience required
• Ability to obtain licensure in all 50 states (we assist with this process)
• Must be a U.S. Citizen (Federal Public Trust Clearance required)
• Background Check & Drug Screening Required (as per federal regulations)

Physical and Mental Demands:

• Work assigned shift, occasional overtime may be required dependent on business need
• Remain in a stationary position, often standing or sitting, for prolonged periods
• Prolonged use of employer provided office equipment such as a computer/laptop and monitor computer screens
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components
• Unauthorized peripheral equipment (e.g. monitor, keyboard, mouse) may not be connected to employer provided equipment

Benefits:

MPF Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Health Care Provider
• Industries: IT Services and IT Consulting