Telehealth Medical Assistant

Actalent; Hoffman Estates (IL); Remote; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

Critical Illness, Accident, and Hosp

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

Actalent is seeking a Certified Medical Assistant for a fully remote Telehealth role based in the United States. You will support patients, guide them in using telehealth kits, and accurately collect vitals while maintaining HIPAA privacy.

The position operates within ETZ, offering weekday shifts from 8am–4:30pm or 11:30am–8pm. Ideal candidates will have CMA certification and at least three years of experience, with strong customer service and proficiency in EHR systems.

Qualifications

• Active CMA certification (AAMA, AMT, NHA, or NCCT).
• Minimum of 3 years of CMA experience.
• Strong customer service skills.
• Proficiency with telehealth platforms and EHR systems.
• Ability to work independently in a remote environment.
• Excellent problem-solving skills and attention to detail.
• Tech-savvy and able to work with computers independently.

Responsibilities

• Provide support and guidance to patients on using telehealth kits.
• Handle inbound calls and offer exceptional customer service.
• Ensure accurate collection and documentation of patients' vitals.
• Communicate effectively and empathetically with patients.
• Utilize telehealth platforms and electronic health records (EHR) systems efficiently.

Skills

CMA Certification

3+ years CMA experience

Customer service

Telehealth platforms

EHR systems

Independent remote work

Problem solving

Tech-savvy

Tools

Telehealth platforms

EHR systems

Job description

Job Title: Telehealth Medical Assistant Job Description We are seeking dedicated and patient-oriented Certified Medical Assistants to assist with a Telehealth program project. This is a fully remote position where you will play a crucial role in assisting patients. CMAs will offer support and guidance on the use of their kits provided to them. You will be responsible for handling inbound calls, offering exceptional customer service, and ensuring accurate collection of patients' vitals. This is a high-volume, remote environment where empathy, efficiency, and accuracy are essential.

Responsibilities

• Provide support and guidance to patients on using telehealth kits.
• Handle inbound calls and offer exceptional customer service.
• Ensure accurate collection and documentation of patients' vitals.
• Communicate effectively and empathetically with patients.
• Utilize telehealth platforms and electronic health records (EHR) systems efficiently.

Essential Skills

• Active Certified Medical Assistant (CMA) certification (accepted from AAMA, AMT, NHA, or NCCT).
• Minimum of 3 years of experience as a CMA.
• Strong customer service skills.
• Proficiency in using telehealth platforms and EHR systems.
• Ability to work independently and manage time effectively in a remote work environment.
• Excellent problem-solving skills and attention to detail.
• Tech-savvy and able to work with computers independently.

Additional Skills & Qualifications

• Previous experience in a telehealth or remote healthcare setting is preferred.
• Bilingual in Spanish is preferred but not required.
• Must have a reliable internet connection and a quiet, dedicated workspace for HIPAA privacy.
• Strong clinical experience to determine out-of-range vitals in patients.

Work Environment

This is a 100% remote position where CMAs can be located anywhere in the U.S. but will operate off of the Eastern Time Zone. Candidates must have a private, enclosed office space in their home to ensure HIPAA privacy, free from distractions and interruptions. The schedule is Monday to Friday, with no weekends or holidays, offering two shifts: 8am EST to 4:30pm EST or 11:30am EST to 8pm EST. During the first week of training, candidates must be available to work between 9am EST and 5:30pm EST.

Job Type & Location

This is a Contract position based out of Hoffman Estates, IL.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 19, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.