Telehealth Coordinator (Hybrid - 1st Shift) - MA Preferred

Davita Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Davita Inc. is seeking a Telehealth Coordinator to manage telemedicine operations within a fully remote role. The ideal candidate will support patient care through effective communication, scheduling, and technology management while ensuring quality and safety standards. This position requires prior medical experience and a high school diploma or equivalent, with opportunities for career growth and benefits.

Benefits

Medical and dental insurance

Tuition assistance

Paid time off and sick leave

Qualifications

• Previous experience in a medical environment required.
• High School Diploma required; Associates preferred.
• Graduate of an accredited Medical Assistant program strongly preferred.

Responsibilities

• Coordinate telemedicine activities and remote patient monitoring.
• Manage appointments and ensure proper use of telehealth technology.
• Assist with program evaluation and improvement trends.

Skills

Communication

IT troubleshooting

Time management

Education

High School Diploma

Associates Degree (Preferred)

Medical Assistant Certification

Job description

At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier community.If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment.In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 otherlocations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through ourEat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics.

Location:

100% RemoteCurrently Virtua welcomes candidates for 100% remote positions from: AZ, CT, DE, FL, GA, ID, KY, MD, MO, NC, NH, NJ, NY, PA, SC, TN, TX, VA, WI, WV only.

Employment Type:

Employee

Employment Classification:

Regular

Time Type:

Full time

Work Shift:

1st Shift (United States of America)

Total Weekly Hours:

40

Additional Locations:

Pennsauken - 6991 North Park Dr.

Job Information:

Hours/Schedule:1st shift, plus one weekend shift (Saturday or Sunday) per month, rotation of holidays (we are open 365 days a year).Hybrid on site in Pennsauken, NJ

Job Summary:

This role will establish a partnership with telemedicine and telehealth initiatives occurring within the Digital Transformation Office and Virtua Medical Group. The position serves as the primary source of contact to coordinate telemedicine and telehealth activities at Virtua Health, and includes responsibilities to support the day-to-day operations of the telemedicine and telehealth activities. Programs may include remote patient monitoring, video visits for virtual programs/service lines, and technical support for patients utilizing technology platforms during remote care delivery. This role will also assist with coordinating patient care technology across cross-functional departments, supporting telemedicine/telehealth services and telemedicine/telehealth best practices.

Position Responsibilities:

Operational Tasks

• Triage incoming telephone calls and appropriately manage each call by obtaining adequate information to make a proper telemedicine/telehealth appointment/referral and schedule teleconsultation when appropriate
• Schedule remote appointments, set-up and test equipment for telemedicine/telehealth engagement, reconcile telemedicine/telehealth applications to maintain accuracy across electronic medical record
• Prioritize workload and meet deadlines, develop and carry-out assignments in an efficient and timely manner, provide accurate and succinct documentation of activities
• Responsible for thorough and accurate documentation to include patient training and patient troubleshooting for the proper use of telemedicine/telehealth equipment
• Operate a computer with proficiency in utilizing clinical applications, telemedicine/telehealth applications and office programs such as Excel, Word, Outlook, Skype, etc
• Be flexible and amicable to efficiently manage multiple tasks in a fast-paced work environment.

Communication Tasks

• Support telemedicine/telehealth activities with internal and external stakeholders
• Communicate effectively with patients and clinical staff members including nurses, doctors, providers, social workers, etc.
• Exercise tact, courtesy and diplomacy when dealing with individuals at any level. Engage, support and educate stakeholders within telemedicine/telehealth programs using appropriate tactics.
• Must be confident, composed, responsive, and approachable when interacting with patients, families, and clinicians via telemedicine/telehealth devices including two-way camera technology
• Maintain confidentiality, exercise discretion, use independent and mature judgment, work independently without supervision with a commitment to excellence.

Program Assistance

• Maintain basic IT troubleshooting skills for computer applications and telemedicine/telehealth peripherals.
• Assists with review of operational trends relating to the quality, safety, utilization, and satisfaction of telemedicine/telehealth services to evaluate the effectiveness and potential areas of improvement.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Position Qualifications Required:

Required Experience:

Previous experience in a medical environment required

Experience with patient teaching a plus

Required Education:

High School Diploma Required.
Associates Preferred.

Graduate of an accredited Medical Assistant (MA) program with BLS and MA certification/registration strongly preferred.

Hourly Rate: $23.80 - $35.71The actual salary/rate will vary based on applicant's experience as well as internal equity and alignment with market data.Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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