Telehealth Case Manager

AKUA BEHAVIORAL HEALTH INC; San Diego (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

PTO (Vacation, Sick)

Equity Shares (ESOP)

Job summary

Akua Behavioral Health in California is seeking a Case Manager for a hybrid role combining in-person and telehealth services within a Substance Use Prevention Treatment (SUPT) program. The Case Manager conducts ASAM assessments and manages daily billing in the Smart Care EHR platform, reporting to the Program Director or Program Manager.

This role requires a CA CADC/SUDCC certification or higher, 1+ year in substance use or behavioral health, a valid CA driver's license, and various health

Qualifications

• Valid CA Driver's License
• Current Health Screen / TB Test Clearance
• Current CPR/First Aid certificate
• Able to Pass Live Scan (required)

Responsibilities

• Assess with ASAM criteria and assess client needs across mental health, substance use, medical, social and environmental factors.
• Develop personalized treatment plans using motivational interviewing and counseling skills.
• Lead psychoeducational groups for recovery, relapse prevention and independent living skills.
• Connect clients to resources and services including housing, medical care and vocational support.
• Maintain timely documentation of client progress and services per program requirements.
• Provide telehealth case management and crisis intervention as part of hybrid model.

Skills

1+ year in Substance Abuse / Behaviora

Education

CADC or SUDCC Certification or higher

Job description

Description

Position: Case Manager

Work Arrangement: Hybrid – In Person & Remote/Telehealth

Type: Full-Time, Non-Exempt

Compensation: $28-$32 per hour

Benefits:

• Health Insurance (Medical, Vision, Dental)
• PTO (Vacation, Sick)
• Equity Shares (ESOP)

Job Description

The Case Manager in a Substance Use Prevention Treatment (SUPT) Program is a role that combines clinical expertise, administrative proficiency, and a commitment to client-centered care. This role is integral in conducting ASAM assessments and managing daily billing in the Smart Care Electronic Health Record (EHR) platform. The ideal candidate will be a professional with a strong background in SUD treatment, proficient in ASAM criteria, and capable of navigating Smart Care EHR software. Case Manager reports to Program Director or Program Manager.

This is a hybrid position that includes both onsite and remote/telehealth responsibilities, as the program will include telehealth services.

Key Responsibilities

• Assessment: Conduct comprehensive ASAM assessments of the client’s needs, strengths, and challenges, including mental health, substance use, and medical, social, and environmental factors. This will help in creating care plans that focus on psychosocial rehabilitation and vocational goals.
• Planning: Using motivational interviewing and supportive counseling skills, develop personalized treatment plans that address clients’ recovery goals.
• Group Facilitation and Skills Training: Play a key role in leading psychoeducational groups to teach recovery, relapse prevention, and independent living skills.
• Case management: Connect clients to appropriate resources and services, such as mental health treatment, substance abuse counseling, medical care, housing assistance, and vocational support.
• Monitoring and Support: Keep regular contact with clients, offering support, encouragement, and crisis intervention as needed. Also, assist the primary therapist in increasing motivation to engage in treatment.
• Collaboration and Discharge Planning: Work closely with the treatment team, including therapists, licensed vocational nurses, clinical technicians, and other professionals, to ensure coordinated and effective care. Keep referral partners informed of the client’s progress and discharge plan.
• Documentation: Adhere to program and regulatory requirements Drug Medi-cal guidelines by maintaining accurate and timely documentation of client progress, interactions, and services provided.
• Crisis Management: Respond effectively to crises, de‑escalating and coordinating with emergency services when necessary.
• Telehealth: Provide case management services, client support, and other assigned services through telehealth as part of the program’s hybrid treatment model.

Other Duties as assigned

• Monitors cases by verifying clients’ attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support.
• Maintains clients’ records by reviewing case notes; logging events and progress.
• Communicates clients’ progress by conducting weekly interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; identifying treatment influences.
• Improves staff competence by providing educational resources; balancing work requirements with learning opportunities; evaluating the application of learning to changes in treatment results

Requirements

Qualifications & Skills

• License/Certification: CADC or +/ SUDCC or + Certification or higher (required)
• Experience: 1+ year(s) in the field of Substance abuse/ 1+ year(s) of behavioral healthcare experience (required)
• Additional: Valid CA Driver's License, Current Health Screen / Physical, TB Test Clearance, Current CPR/First Aid certificate, Able to Pass Live Scan (required)

Akua Behavioral Health is California’s leading mental health and substance abuse treatment center. We provide our clients with individualized, compassionate treatment and offer various levels of care from Master’s and Doctorate level clinicians at fully licensed and accredited facilities throughout Northern and Southern California. To give our clients the best chance at lasting recovery, we pioneered an integrative East-meets-West approach that combines Western evidence-based treatment with holistic Eastern traditions to treat the mind, body, and spirit. Our mission is to create an environment of healing and transformation for each client seeking change.