Telecounselor Associate

New Season; Lake Clarke Shores (FL); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading provider of outpatient care is seeking a Telecounselor Associate to provide individual counseling via a HIPAA-compliant video platform. This role involves working within a multidisciplinary team to support patient recovery and requires a Master's degree in a Human Services field along with relevant counseling experience.

Qualifications

• Master's degree in Human Services field required.
• At least 1 year of counseling experience.
• Knowledge of substance abuse and telecounseling preferred.

Responsibilities

• Conduct individual counseling via synchronous video communication.
• Complete all required clinical documentation timely.
• Identify and address clinical needs.

Skills

Interpersonal skills

Communication skills

Technological skills

Multitasking

Education

Master's degree in Human Services

FL LMHC, LMFT, or LCSW intern level

Job description

Join to apply for the Telecounselor Associate role at New Season.

For over 30 years, New Season Treatment Centers have been a leading provider of outpatient care for individuals living with Opioid Use Disorder (OUD). Operating in over 70 centers across multiple states, we focus on medication-assisted treatment, counseling, support, and care management to address the whole person and support recovery.

We are seeking a Telecounselor Associate to serve the community as part of our team.

Reports to:

Telecounseling Supervisor

Job Code:

155

Department:

Telecounseling

FLSA:

Non-exempt

Direct Reports:

0

Job Summary:

Telecounselors provide individual counseling via a HIPAA-compliant video platform to patients across the U.S. They work within a multidisciplinary team to meet clinical needs, complete documentation, and support patient recovery. Remote work arrangements are possible, subject to company policies and performance standards.

Essential Functions:

• Conduct individual counseling via synchronous video communication.
• Educate patients on treatment and recovery steps.
• Maintain a minimum of 50% of hours in direct patient contact.
• Complete all required clinical documentation timely.
• Assist with intake, discharge, and transfer paperwork.
• Document patient progress and maintain compliance with policies.
• Identify and address clinical needs.
• Communicate with clinic staff and respond to emails promptly.
• Report abuse, neglect, grievances, and coordinate drug screens.
• Ensure understanding of policies and compliance with confidentiality regulations.
• Maintain licensure and participate in inspections and meetings.
• Perform other duties as assigned.

Minimum Qualifications:

• Master's degree in a Human Services field; current Florida Registered Mental Health Counselor Intern, with ability to obtain licensure within 2 years.
• At least 1 year counseling experience.
• Knowledge of substance abuse and telecounseling preferred.
• Excellent interpersonal, communication, and technological skills; dependable and able to multitask.

Work Environment & Physical Demands:

Includes sedentary work, ability to lift 10 pounds, and working in an office or private home setting with appropriate privacy and security measures.

Job Requirements:

• Operate in an open office or private remote workspace.
• Occasional travel for training.

Mental Activities:

• Interpret instructions, maintain confidentiality, perform basic math, and communicate fluently in English.

Licensure:

FL LMHC, LMFT, or LCSW intern level required.