Telecommute Senior Program Manager

Nava PBC; Annapolis (MD); Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health coverage

Disability & life insurance

Holidays & PTO

Annual bonus

Remote-first

Retirement match

Home office setup

Training & courses

Commuter benefits

Job summary

Nava Public Benefit Corp. is seeking a Program Manager to lead delivery and client engagement on a group of strategic contracts for federal, state, and local partners.

You will manage complex programs, coordinate with cross-functional teams, ensuring compliant, scalable agile delivery. East Coast hours and travel to Richmond, VA are required. This role is remote-first with opportunities to grow within a mission-driven consultancy.

Qualifications

• 10+ years of experience overseeing delivery outcomes and client relationships on large projects.
• Experience with Custom Software or Cloud infrastructure programs.
• Experience working with state government agencies and government contracting.
• Experience leading agile development teams and scalable projects.
• Familiar with Jira and Confluence.
• US work authorization; no visa sponsorship required.
• Willingness to travel to Richmond, VA and East Coast hours.

Responsibilities

• Lead delivery and client engagement on a group of strategic contracts.
• Manage contracts and finances for your portfolio with the finance team.
• Set standards for delivery excellence and client service.
• Collaborate across projects to anticipate and solve problems.
• Scale delivery through a team of project managers and leads.
• Ensure audit trails and compliance in government contracting.

Skills

Delivery leadership

Client relationship management

Agile / SAFe

Jira

Confluence

Cloud infrastructure

Custom software programs

Government contracting

Travel willingness

Tools

Jira

Confluence

Job description

Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.

As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure.

We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services.

Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively.

Nava is at the forefront of reimagining how our government serves its people, and we're looking for a Program Manager to lead the delivery and client engagement efforts on a group of strategic contracts.

At Nava, members of the Program leadership team are responsible for client trust and relationships, team clarity and health, staffing, contract management / profit & loss, and organic growth.

Nava's Program Managers have 10+ years of experience overseeing delivery outcomes and client relationships for a set of large-sized projects to create positive delivery environments.

Proactively detect risks and work collaboratively with the delivery team and program stakeholders to effectively resolve them (issues can span delivery, process, culture, expectation setting, staffing, contract milestones, finances)

Maintain awareness of the broader project landscape and potential for new opportunities and risks and grow your program accordingly with surge contract line item numbers (CLINs), option years, and negotiations with subcontractors.

Collaborate across projects and across the organization to proactively anticipate and solve problems across delivery

Support the creation of delivery environments built on mutual trust between government partners and our team

Scale efforts through a team of project managers and other functional delivery leads

Manage all the contracts and finances on within your portfolio in coordination with the finance team and coordinate necessary contract modifications

Set and uphold standards for delivery excellence and client service

Apply Nava's policies and guidance at the program level (E.g. utilization guidance)

Must have experience with Custom Software or Cloud infrastructure programs/projects

Must work east coast hours and easily travel to Richmond, VA by direct flight, short connecting flight OR train/car

Experience working with or for state government agencies, with solid understanding of government contracting, compliance, and importance of audit trails

Experience with leading and growing agile development teams and the challenges of managing a project at scale, whether you inherited that team or built it from scratch

Ability to demonstrate experience leading large-scale projects with significant complexity, including managing milestones, dependencies, and integrations with significant risk, uncertainty or scale

Experience using agile frameworks like scrum, kanban, or SAFe and familiarity with agile development practices such as continuous integration and continuous delivery

You are highly organized and care deeply about building and growing a sustainable, culture-conscious business

A strategic approach to delivery planning and contract management over the medium-term and long-term

Ability to maintain broader situational awareness beyond the immediate team

Previous experience in managing Paid Family Leave Benefits Programs, either in-house or as a vendor

Experience working closely with or inside state government (or local government of major cities like NYC, LA, Chicago, or Houston)

Proven track record of building and leading high-performing, agile technology teams of 50+ staff

Experience with using common project management tools like Jira and Confluence

Track record of introducing and expanding agile transformation and pursuing best practices in project management with clients and stakeholders

Experience managing projects that provide production operations and support alongside ongoing product/feature development

Legal authorization to work in the United States

Work authorization that doesn't require visa sponsorship, now or in the future

May be subject to a government background check or security clearance, depending on the contract

Health coverage

• comprehensive medical, dental, and vision plans to support your overall health needs
• Nava provides disability, life, and accidental death insurance at no cost
• vacation, holidays (including Juneteenth), and floating holidays to rest and recharge

Company holidays

• enjoy 12 paid federal holidays each year on top of your regular PTO

Annual bonus

• when Nava meets its goals, eligible employees receive a performance-based annual bonus

full platform offering physical, mental, & emotional health resources & support tools

Virtual care

• see doctors online with no copay through a virtual visit program (depending on available providers)

earn extended unpaid leave after continuous service for personal growth or rest

Nava matches 4% of your salary to support your retirement savings plan

Flexible work

• remote-first environment with flexibility built around your schedule and responsibilities

Home office setup

• company laptop & setup assistance provided via Staples for remote work needs

monthly reimbursement to help offset eligible home office utility expenses

internal training programs and resources to help grow your professional skills

LinkedIn Learning access & an annual allowance for courses, tuition, & certs

Referral bonus

• pre-tax commuter programs to support in-office travel when applicable

A collaborative and remote-friendly team environment where people genuinely care

We have fully remote options if you reside in one of the following states:

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Nava is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, gender and/or gender identity or expression, color, creed, religion, religious creed, age, national origin, ethnicity, disability, veteran or military status, sex, sexual orientation, reproductive health autonomy, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth, genetic information, domestic violence victim status, marital status, citizenship status, or any other characteristic protected by law. This policy applies to all employees, applicants, contractors, and temporary workers of Nava.