Telecommute-Eligible Consumer Complaint Investigator II

Commonwealth of Kentucky; Frankfort (KY); On-site; USD 41,000 - 61,000; Full time

Benefits offered by this job

Paid time off

Overtime

Health insurance

Life insurance

Retirement

Telecommuting

Job summary

The Commonwealth of Kentucky, Public Protection Cabinet, Department of Insurance, seeks a Consumer Complaint Investigator II in Frankfort, KY. The role involves professional level work examining and investigating complex insurance complaints, with telecommuting options and opportunities for overtime.

The position requires a bachelor’s degree and several years of relevant experience. Responsibilities include handling investigations, drafting responses, and coordinating with divisions and other

Qualifications

• Bachelor's degree required.
• Three years of experience in investigating, auditing, consumer education, mediating or resolving complaints or related field.
• Experience in analyzing and responding to consumer complaints preferred.

Responsibilities

• Investigate complex complaints from the public regarding insurance statutes and regulations.
• Draft letters and memos; respond to inquiries using standard letters.
• Prepare reports using internal databases to track and close complaints.

Skills

Insurance industry experience

Regulatory environment

Consumer complaints handling

Attention to detail

Verbal and written communication

Education

Bachelor's degree

Job description

The Commonwealth of Kentucky, Public Protection Cabinet, Department of Insurance, seeks a Consumer Complaint Investigator II in Frankfort, KY. The role involves professional level work examining and investigating complex insurance complaints, with telecommuting options and opportunities for overtime.

The position requires a bachelor’s degree and several years of relevant experience. Responsibilities include handling investigations, drafting responses, and coordinating with divisions and other