Telecommunicator

Chicago state university; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Chicago State University seeks a Police Telecommunicator to serve as the initial departmental contact by telephone and in person, receiving, interpreting and transmitting messages via telecommunication equipment.

You will handle emergency and non‑emergency calls, monitor access control, surveillance video and alarm systems, and dispatch appropriate police, fire or EMS resources in coordination with University Police, Facilities and city agencies.

Qualifications

• No felony conviction on record.
• High school diploma or equivalent required.
• Preferred: 1 year experience as Police Telecommunicator/Dispatcher or certified 911 operator.

Responsibilities

• Receives and interprets incoming calls; logs, coordinates, disseminates and maintains messages.
• Operate and monitor access control, surveillance video and alarm systems; dispatch responders as needed.
• Create, modify and cancel LEADS files.
• Notify local weather warnings and broadcast severe notices as directed.
• Control access to police station by verifying visitor identifications.
• Performs related duties as assigned.

Skills

Typing 25 wpm

Communication skills

Confidentiality

Stress management

Ability to work odd hours

Education

High school diploma or equivalent

Tools

LEADS system

Access control system

Job description

Please see Special Instructions for more details.

Office/ telecommunications room environment.

Position Information

Posting Number

Posting Number S27418P

Posting Date

Posting Date 10/09/2026

Closing Date

Closing Date 10/30/2026

Title

Working Title

Salary Range

Employee Class

Department

Department University Police Department

Full-time/ Part-time

Full-time/ Part-time Full-time

Position serves as initial departmental contact with both by telephone and in person; also receive, interpret, and transmit messages and information utilizing a variety of telecommunication equipment (such as telephone, two-way radio, teletype and/or computer terminal).

Hours Per Week 40

Standard Work Week

Standard Work Week Sunday - Saturday. Weekends and evenings required.

Police Telecommunicator receives, interprets and processes calls regarding emergency and non-emergency situations to appropriate and/or supporting agencies that includes University Police, University Facilities, Fire/ EMS and Chicago Police Department. Police Telecommunicators work under general supervision of higher-level personnel.

Job Description

• (50%) Receives and interprets in-coming calls regarding complaints, inquires and reports of emergency and non-emergency situations: logs, coordinates, disseminates and maintains records of messages.
• (25%) Operate and monitor access control system, surveillance videos, public safety app and the University fire/security alarm system; dispatches firefighters or police officers as necessary or dispatch police and fire/ EMS as necessary.
• (10%) Creation, modification, and cancellation of LEADS files.
• (5%) May notify of local weather warning system and broadcast severe weather notices as directed.
• (5%) Control access to police station by requiring proper identification for visitors.
• (5%) Performs related duties as assigned.

Minimum Qualifications

• No record of conviction of a felony or a crime involving moral turpitude.
• High school diploma or equivalent.

Preferred Qualifications

One year experience as a Police Telecommunicator/Dispatcher or a certified 911 operator with a federal , state, county , college or university , municipal, or public institutional police organization having a recognized merit system.

Knowledge, Skills and Abilities

1. Knowledge, skills, and abilities comparable to those gained by completing four academic years of high school instruction.
2. Ability to type at a rate of 25 net words per minute.
3. Ability to maintain self-control under stress conditions.
4. Ability to maintain confidentiality and security of accessed information.
5. Ability to communicate effectively.
6. Ability to work hours required by the institution to be served.
7. Good vision and hearing.
8. Freedom from speech impediments that would prohibit performance of job.

Additional Applicant Information

Office/ telecommunications room environment.

Physical Requirement/ Demands

Prolong times of sitting or standing simultaneously communicating and managing information of stressful real time events.

Office/ telecommunications room environment.

Posting Specific Questions

Required fields are indicated with an asterisk (*).