Public Safety Telecommunicator

University of Illinois at Urbana-Champaign; Urbana (IL); Sur place; USD 29 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

Tuition waivers

Résumé du poste

University of Illinois at Urbana-Champaign seeks a Public Safety Telecommunicator in the Division of Public Safety. The role involves serving as the first point of contact by phone or in person, transmitting messages to police and fire departments, and coordinating with campus departments.

In-person duties include shift work, holidays, and weekend coverage. Testing is scheduled in person on November 17, 2026.

Qualifications

• High school diploma or equivalent.
• No record of felony or crime involving moral turpitude.

Responsabilités

• Receive and interpret emergency and non-emergency citizen reports; log, coordinate, and disseminate messages.
• Operate a communications control center and multiple radio channels.
• Enter or retrieve information from police information systems (LEADS/NCIC) as needed.
• Compose and send emergency notifications via Illini-Alert system as directed.
• Assist in training new Telecommunicators and ensure access control within the police/ security environment.

Connaissances

Radio and phone equipment

Independent judgement

Shift work including holidays/weekends

Attentive and reliable attendance

Ability to operate under stress

Formation

High school diploma or equivalent

Outils

Telephone equipment

Radio equipment

Description du poste

Public Safety Telecommunicator

Division of Public Safety

The Division of Public Safety is now accepting applications
for a Public Safety Telecommunicator. The Public Safety Telecommunicator works
in a fast-paced and potentially stressful environment serving as the initial
contact with the public, both by telephone and in person. They receive and
transmit messages and information for police and fire departments using
telephone, radio, and /or computer terminal equipment. Telecommunicators provide
assistance to several other departments on campus including Facilities and
Services and Housing. This position requires a degree of initiative and
independent judgement within procedural boundaries in responding to a variety
of situations. There is potential exposure to unpleasant
dispatches/report/conversations related to violent crimes. As essential
personnel, the Public Safety Telecommunicators are required to work in-person
without the ability to work remotely. It is imperative that people in this role
are reliable and willing to work holidays and weekends.

Testing

Testing for this position will be in person on November 17th, 2026 at 9:00 A.M.

Duties & Responsibilities:

• Receive and interpret in-coming citizen complaints, inquires, and reports of emergency and non-emergency situations; log, coordinate, disseminate, and maintain records of messages; may initiate police reports of incidents; originate and disseminate information regarding safety and well-being of law enforcement officers, firefighters, and citizens.
• Operate equipment of a communications control center to receive and transmit police business and emergency messages; may monitor and provide base-station service for multiple police, security, and fire radio channels.
• Operate terminal connected to federal, state, or local law enforcement information systems (such as Law Enforcement Agency Data System, LEADS, National Law Enforcement Telecommunications System; or National Crime Information Center) and a departmental computer to enter or retrieve information for the purpose of gathering, verifying, or maintaining data; interpret responses of the data systems; recognize malfunctions of the terminal and assist system personnel in the correction of problems.
• Utilize and operate secure cameras throughout the campus district and disseminate pertinent safety and welfare concerns to police officers.
• Compose and send emergency and non-emergency information to the campus via the Illini-Alert system. Make emergency notifications at the direction of supervisory personnel, as well as by procedure.
• Assist in the training of new Telecommunicators.
• Control access to police station by requiring proper identification and/or escort to unauthorized visitors.
• Process routine police enforcement documents and records. Review Police Officer reports and entries in the records management systems making updates and data corrections as needed.
• Operate and monitor the control center of a computerized fire and security alarm system.
• Monitor and retrieve information from the card access system usage within Housing.
• Monitor local weather warning system and broadcast severe weather notices.
• Perform related duties as assigned.

Minimum Qualifications:

• No record of conviction of a felony or a crime involving moral turpitude.
• High school diploma or equivalent.

Knowledge, Skills and Abilities:

• Working knowledge of all radio and phone equipment housed within the communications center.
• Working knowledge of typewriter keyboard layout and ability to type at a rate of 25 words per minute.
• Working knowledge of computer terminal operation and application.
• Working knowledge of selected police and fire policies, procedures, and terminology.
• Working knowledge of police records systems.
• Working knowledge of police and fire alarm systems.
• Working knowledge of Law Enforcement Agency Data System (LEADS).
• Ability to practice regular and reliable attendance.
• Ability to take initiative and use independent judgement within procedural boundaries.
• Ability and willingness to do shift work which may include holidays and weekends.
• Ability to adapt to changes in the work environment.

Appointment Information

This is a 100% full-time Civil Service 1164 - Police Telecommunicator position, appointed on a 12-month basis. The expected start date is as soon as possible after the close of the search. The collective bargaining agreement sets a wage of $25.81/hr.

This position is not eligible for any type of sponsorship for work authorization.

Champaign-Urbana

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or [e-mail].

Requisition ID: 1038966
Job Category: Administrative Support