Telecommunications Operator - St. Elizabeth Youngstown Hospital

Mercy Health; Youngstown (OH); On-site; USD 32,000 - 40,000; Part time

Benefits offered by this job

Medical, dental, vision coverage

Tuition assistance

Professional development

Job summary

Mercy Health in Youngstown, OH seeks a part-time telephone receptionist to welcome patients and other customers, handling calls with a friendly, professional approach. The role includes paging staff, coordinating with departments, and supporting emergency and daily communications.

The position requires a high school diploma or GED and may involve weekends and holidays as needed. Benefits and development opportunities are offered by Mercy Health.

Qualifications

• High School Diploma or GED is required.
• One year of experience as a Telecommunications/Switchboard Operator, 911 Dispatcher, or call center preferred.

Responsibilities

• Operate computerized telephone console to route calls and assist customers.
• Perform public address and paging to contact hospital personnel and physicians.
• Monitor, assign, and replace pagers for staff.
• Coordinate with departments for telephone repairs, moves, and changes; manage voicemail and help desk inquiries.

Skills

Telephone handling

Paging systems

Customer service

Emergency procedures

Education

High School Diploma/GED

Tools

Telecommunications system

Job description

Shift/Schedule

• Part Time - Scheduled for 24 Weekly Hours
• Shift Times - Rotating
• Weekends & Holidays - As Required

Summary Of Primary Function/General Purpose Of Position

Serve as hospital’s telephone receptionist welcoming patients and other customers by offering service and assistance in a pleasant and professional manner.

Essential Functions

• Operates computerized telephone console to assure efficient communications; Determines the reason for the customer’s contact (both internal and external) and facilitates communications answering calls promptly and forwarding calls to appropriate locations.
• Perform public address and paging mechanisms for contacting hospital personnel and physicians according to established standards.
• Monitor, assign and replace pagers for staff.
• Perform a broad scope of technical operations of the telecommunications system including: Coordinate with departments for telephone repairs, moves and/or changes, insure callers on procedures for Voice mail, paging, help desk questions, etc, Maintain all paging equipment and emergency radios, and Maintain physician log sheets and daily emergency activity log book
• Notify hospital staff of all emergency and critical situations. Have a complete knowledge of hospital disaster plans and the ability to respond immediately following established procedures and protocols.
• Record and monitor emergency situations, including fire alarm panel, security panel, hospital panic alarms, Code Adam alerts, 911 calls and other emergency alarms in a rapid manner, accordingly, to established protocols. Notify local police and/or fire when necessary.
• Summons/dispatch/page all necessary personnel in an emergency situation. (Code Blue, Trauma, Respiratory, RRT etc.) and records in a daily journal.
• Act as an answering service for several departments by locating and paging personnel.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education/Work Experience

• High School Diploma/GED (Required)
• One year of experience as a Telecommunications/Switchboard Operator, 911 Dispatcher, or working in a Call Center (preferred)

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are affirmative action and equal opportunity employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail].