Telecommunications Operator - Per Diem - Days - MHP

CO044 Memorial Hospital Pembroke; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Memorial Hospital Pembroke, part of Memorial Healthcare System, is seeking a professional to operate the central switchboard in Pembroke Pines, FL. You will route calls, relay codes and announcements, and support disaster communication protocols.

Required: a high school diploma and at least one year of customer service experience. You will work in a fast-paced environment, using desk directories and on-call lists to provide accurate information and timely responses.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service experience.
• Ability to work in a stressful environment and take appropriate action.

Responsibilities

• Operates central switchboard to answer and route calls and communicate codes and alerts.
• Receives and relays internal and external calls and provides information according to policy.
• Troubleshoots system issues and operates paging system to contact hospital personnel.

Skills

Accountability

Alert (Code) Response

Call Center Customer Service

Communication Systems

Customer Service

Patient and Family Centered Care

Responding to Change

Standards of Behavior

Education

High School Diploma or Equivalent

Tools

Communication Systems

Job description

Location: Pembroke Pines, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary

Operates the organization's central switchboard to answer and route incoming calls and to communicate codes, alerts, drills and other announcements.

Responsibilities

• Utilizes desk directories, on‑call lists, reference guides and other associated reference materials.
• Receives and relays internal and external calls and provides general information according to policy and procedure.
• Troubleshoots system issues when needed.
• Operates beeper and paging system to contact hospital personnel and code team.
• Communicates codes, alerts, drills and other announcements according to established policies and procedures, including disaster management plans.

Competencies

• ACCOUNTABILITY
• ALERT (CODE) RESPONSE
• CALL CENTER CUSTOMER SERVICE
• COMMUNICATION SYSTEMS
• CUSTOMER SERVICE
• CUSTOMER SERVICE (2)
• PATIENT AND FAMILY CENTERED CARE
• RESPONDING TO CHANGE
• STANDARDS OF BEHAVIOR

Education and Certification Requirements

• High School Diploma or Equivalent (Required)

Job Information

• Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
• Required Work Experience: 1 year customer service experience or related field.

Working Conditions and Physical Requirements

• Bending and Stooping = 40%
• Climbing = 0%
• Keyboard Entry = 60%
• Kneeling = 40%
• Lifting/Carrying Patients 35 Pounds or Greater = 0%
• Lifting or Carrying 0 - 25 lbs Non‑Patient = 60%
• Lifting or Carrying 2501 lbs - 75 lbs Non‑Patient = 0%
• Lifting or Carrying > 75 lbs Non‑Patient = 0%
• Pushing or Pulling 0 - 25 lbs Non‑Patient = 60%
• Pushing or Pulling 26 - 75 lbs Non‑Patient = 0%
• Pushing or Pulling > 75 lbs Non‑Patient = 0%
• Reaching = 60%
• Repetitive Movement Foot/Leg = 0%
• Repetitive Movement Hand/Arm = 60%
• Running = 0%
• Sitting = 60%
• Squatting = 0%
• Standing = 40%
• Walking = 40%
• Audible Speech = 80%
• Hearing Acuity = 80%
• Smelling Acuity = 0%
• Taste Discrimination = 0%
• Depth Perception = 60%
• Distinguish Color = 60%
• Seeing - Far = 60%
• Seeing - Near = 60%
• Bio hazardous Waste = 0%
• Biological Hazards - Respiratory = 0%
• Biological Hazards - Skin or Ingestion = 0%
• Blood and/or Bodily Fluids = 0%
• Communicable Diseases and/or Pathogens = 0%
• Asbestos = 0%
• Cytotoxic Chemicals = 0%
• Dust = 0%
• Gas/Vapors/Fumes = 0%
• Hazardous Chemicals = 0%
• Hazardous Medication = 0%
• Latex = 40%
• Computer Monitor = 60%
• Domestic Animals = 0%
• Extreme Heat/Cold = 0%
• Fire Risk = 0%
• Hazardous Noise = 0%
• Heating Devices = 0%
• Hypoxia = 0%
• Laser/High Intensity Lights = 0%
• Magnetic Fields = 0%
• Moving Mechanical Parts = 0%
• Needles/Sharp Objects = 0%
• Potential Electric Shock = 0%
• Potential for Physical Assault = 0%
• Radiation = 0%
• Sudden Decompression During Flights = 0%
• Unprotected Heights = 0%
• Wet or Slippery Surfaces = 40%
• Shift: Days

Disclaimer

This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification. Wages shown on independent job boards reflect market averages, not specific to any employer.

Equal Employment Opportunity

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program. Employment is subject to post offer, pre‑placement assessment, including drug testing.

Veteran Preference

• Veteran’s Preference allows for the first choice in interviewing, hiring, retention, and promotion after deployment when all other applicant qualifications are equal.
• Memorial Healthcare System provides preference as part of our commitment to honoring the service and sacrifice of veterans in alignment with state regulations.
• Veteran’s Preference allows for the first choice in interviewing, hiring, retention, and promotion after deployment when all other applicant qualifications are equal. However, Veteran's Preference does not guarantee a job.
• Who is eligible for Veteran’s Preference? We are proud to offer preference to internal and external applicants who identify within these categories: veterans, disabled veterans, spouse of a disabled veteran, unremarried veteran widow/widower, certain family members, active reservists and members of the National Guard.

Legal Notices

Florida Civil Rights Act Equal Employment Opportunity is the Law (EEO) Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act (EPPA) E-Verify™ Participation Notice – English Right To Work Notice – English E-Verify™ Participation Notice – Spanish Right To Work Notice – Spanish. Memorial Healthcare System is subject to the Florida Public Records Law. All information provided in connection with your application for employment will be a public record and subject to release upon request, unless considered exempt or confidential.