Telecommunications Operator II/C2/Telecommunications Operator II/cert C2C

City of Albuquerque; Albuquerque (NM); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in public safety is seeking dedicated individuals for the role of Telecommunication Operator. This pivotal position involves receiving and evaluating critical information in emergency situations, dispatching city emergency forces, and utilizing advanced computer-aided dispatch systems. Ideal candidates will thrive in a fast-paced environment, demonstrating exceptional decision-making skills and the ability to handle multiple tasks simultaneously. Join a team committed to ensuring the safety and welfare of the community while developing your skills in a dynamic and supportive atmosphere.

Qualifications

• Two years of experience in customer service calls or radio communications.
• Valid typing test with a minimum score of 40 WPM required.

Responsibilities

• Receive and evaluate emergency information via telephone and radio.
• Dispatch city emergency forces and monitor unit response.

Skills

Emergency communication

Radio broadcasting

Crisis decision making

Typing (40 WPM)

Customer service

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Radio transmitting equipment

Job description

Receive, evaluate and transmit information via telephone and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety; dispatch city emergency forces and/or other resource agencies, in accordance with prescribed procedures, often requiring immediate independent judgment; utilize computer-aided dispatch and other computer systems; maintain access to and security of highly sensitive materials and information; monitor unit response and progress and provide additional support and resources as needed; perform multiple activities simultaneously in a high visibility setting; work with frequent interruption in a framework of rules, procedures and regulations and perform technical tasks relative to assigned area of responsibility.

This is a safety sensitive position subject to random drug/alcohol testing.

Telecommunication Operator II C2 (Non-Certified)

$24.97 - $27.57 Hourly

Telecommunication Operator II C2C (Certified) - Possess a valid New Mexico Department of Public Safety Telecommunicator Certification

$26.97 - $29.57 Hourly

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job descriptions are not intended to reflect all duties performed within the job.

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

High school diploma or GED;and
Two (2) years of receiving and processing customer service calls and/or two-way radio communications experience.
Law enforcement or fire agency telecommunications experience preferred.

ADDITIONAL REQUIREMENTS:
Must possess a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of forty (40) net WPM. The typing test must have occurred within the last 12 months. Local typing tests may be taken Monday - Friday 8am to 3:30pm at the following locations: NM Workforce Connection, 501 Mountain Rd NE, Albuquerque, NM 87102 OR Sandoval Workforce Connection, 301 Rail Runner Ave, Bernalillo, NM 87004.
Must pass Drug Test, Hearing Test, Criminal Records check, and Background check.
Must pass CritiCall computer-based assessment.
Must be able to work holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice.
Possession of National Incident Management System (NIMS) Certification preferred.
Possession of National Crime Information Center (NCIC) Certification within six (6) months from date of hire.
One (1) year probationary period is required for this position.

For Telecommunication Operator IIC2 (Non-Certified): Possession of a New Mexico Department of Public Safety Telecommunicator Certification within one (1) year from date of hire.
For Telecommunication Operator IIC2 C (Certified): Possession of a New Mexico Department of Public Safety Telecommunicator Certification.

Please click here for more information before applying.

• Rules and regulations governing the operation of communications radio transmittal and receiving system
• Principles and procedures of radio broadcasting and communications
• Principles and procedures used in operating 9-1-1 systems
• General law enforcement codes, practices and methods
• Modern office procedures, methods and computer equipment and operations
• Effective decision making/problem solving based on a limited amount of information in crisis or emergency situations
• Business English, spelling, grammar and punctuation required to compose and proofread written documents
• Federal Communications Commission (FCC) rules and regulations covering the use of radio transmitters and receivers
• City geography

• Read a city map
• Maintain security and confidentiality of information
• Operate emergency communication system and radio transmitting equipment
• Work under pressure, exercise good judgment and make sound decisions in emergency situations
• Effectively communicate with and elicit information from citizens in traumatic or crisis situations
• Draw reasonable conclusions from information that may be conveyed by citizens in a disjointed manner
• Perform multiple tasks simultaneously
• Maintain an accurate typing speed of forty (40) WPM
• Operate a computer terminal, teletype and other office equipment
• Understand and follow oral and written instruction
• Communicate clearly and concisely, both orally and in writing
• Establish and maintain cooperative working relationships with those contacted in the course of work
• Maintain mental capacity and alertness, which allows for effective interaction and communication with others
• Memorize, retain, and accurately recall information and codes
• Maintain emotional control and work effectively during emergencies, crisis situations, or extremely stressful conditions
• Perform the essential functions of the job with or without reasonable accommodation
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities
• Maintain effective audio/visual discrimination and perception to the degree necessary for the successful performance of assigned duties