Telecommunications Operations Manager

Cognizant; Baton Rouge (LA); Remote; USD 93,000 - 104,000; Full time

Job summary

A leading tech services firm is seeking a Telecommunications Operations Manager to lead operations, manage project delivery, and ensure customer satisfaction. This remote role requires a Bachelor's degree in a related field and experience managing telecommunications operations. Ideal candidates will possess strong communication and analytical skills, and familiarity with telecommunication technologies is essential. The position offers competitive salary and benefits.

Benefits

Medical/Dental/Vision/Life Insurance

Paid Time Off

401(k) plan

Employee Stock Purchase Plan

Qualifications

• 5+ years of experience managing field operations or projects.
• Strong understanding of telecommunications technologies such as T1, SIP, and 5G.
• Ability to manage multiple responsibilities effectively.

Responsibilities

• Oversee telecommunications operations to ensure service delivery.
• Provide customer support to internal teams and departments.
• Develop and manage project schedules and budgets.

Skills

Field operations management

Telecommunication technologies knowledge

Communication skills

Analytical skills

Education

Bachelor's degree in engineering or related field

Job description

About the role

As a Telecommunications Operations Manager, you will make an impact by leading end-to-end delivery and operational excellence across your assigned region. You will be a valued member of the Telecom Services team and work collaboratively with internal departments, technical teams, and external stakeholders to ensure seamless service delivery and user satisfaction.

In this role, you will:

• Own end-to-end delivery responsibilities for your assigned region, ensuring operational consistency and project continuity.
• Provide high-level customer service and support to internal teams and departments.
• Oversee telecommunications operations, ensuring user satisfaction and adherence to company standards.
• Advise system users on cost-effective and efficient services and equipment.
• Coordinate and facilitate internal technical training across departments.
• Troubleshoot and maintain telecommunications systems.
• Develop and manage project schedules, plans, and processes.
• Create routine project and progress reports.
• Monitor budgets, approve payments and purchases, and track financial targets.
• Perform administrative tasks including database updates and documentation.
• Gather user requirements to prepare service, installation, and equipment orders.
• Manage and coordinate departmental procurement activities.

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Bachelor’s degree in electrical, electronic, or mechanical engineering, telecommunications, computer science, or a related field.
• Experience managing field operations programs or projects.
• Knowledge of basic telecommunication technologies (T1, DIA, SIP, PRI, POTS, 4G LTE, 5G).
• Understanding of telephone models and data services equipment capabilities.
• Familiarity with applications and interfaces related to telecom equipment.
• Ability to manage multiple responsibilities and prioritize ongoing projects.
• Strong communication skills (written, verbal, and face-to-face).
• Ability to work under tight deadlines and in a fast-paced environment.
• Analytical skills to interpret data and inform decision-making.
• Valid state driver’s license (if travel is required).

These will help you stand out

• Experience coordinating internal technical training programs.
• Proven ability to manage budgets and financial targets.
• Strong documentation and reporting skills.
• Experience with procurement and vendor management.
• Ability to influence cross-functional teams and drive operational improvements.

Salary and Other Compensation

Applications will be accepted until 10/19/2025

The annual salary for this position is between $93,000.00 – $104,000.00 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.