Telecommunications Officer 911 Dispatcher

Vanderbilt University; Nashville (TN); On-site; USD 53,971 - 57,158; Full time

Job summary

A leading university in Nashville is seeking a full-time Telecommunications Officer 911 Dispatcher. The role involves managing emergency communication, dispatching personnel, and maintaining accurate reports. Candidates must have a high school diploma/GED and strong organizational skills. This entry-level position requires a valid driver's license and the ability to work under stress during various shifts.

Qualifications

• Valid driver's license is required.
• Knowledge of modern police administration and police methods is necessary.
• Pass a thorough background investigation and drug test.

Responsibilities

• Perform a full range of radio, telephone, and data entry operational duties.
• Dispatch necessary personnel and equipment to the scene.
• Monitor and relay information on emergency services.

Skills

Organizational skills

Interpersonal skills

Communication skills

Presentation skills

Education

High school diploma or GED

Tools

Computer-aided dispatch software

Job description

Telecommunications Officer 911 Dispatcher

Salary: $53,971 - $57,158 (Nashville, TN). 1 month ago.

Key Functions and Expected Performance

• Perform a full range of radio, telephone, and data entry operational duties in a 24‑hour facility.
• Receive and record incoming radio and telephone calls for assistance or general information.
• Obtain information from callers and officers (nature of call, location and extent of emergency).
• Dispatch necessary personnel and equipment to the scene and make proper notifications within the department or other Vanderbilt departments per policy.
• Monitor activities of officers and determine availability for assignments; distribute assignments according to established procedure.

Support Services

• Monitor and relay information on Vanderbilt Police radio system, mutual aid talk‑group, Metropolitan Nashville Police radio system and Metro Fire/Ambulance radio system.
• Process and prioritize incoming calls for police, fire and EMS assistance.
• Prepare and maintain accurate records and logs of all radio transmissions, telephone calls and other records, such as files and information systems through the use of computer‑aided dispatch software system.
• Operate advanced communications equipment including radio consoles, multi‑line telephone system, fax/printers and specialized computer systems (e.g., CAD, WeatherData, Silent Knight).
• Operate computer inquiry terminal to obtain information on persons, vehicles registration, driving records and warrants through related databases (NCIC/TCIC/TIES, Metro, Traffic and Parking files, VU card office, and other resources).
• Maintain current accurate files of protective orders that are associated with Vanderbilt employees, students and patients, criminal history inquiry log, field interview reports, long distance phone log, and campus events information.
• Ensure all communication equipment functions properly and communicate issue to appropriate authority.
• Generate and distribute automated reports (equipment list, communications passover, campus siren testing and alarm reports, etc.).
• Monitor fire and security alarms systems and coordinate and direct appropriate response.
• Make emergency notifications of departmental and campus administration per departmental policy or as directed.
• Monitor and activate the severe weather warning system; campus wide siren warning system.
• Perform clerical functions as needed.

Qualifications

• High school diploma or GED is required.
• Possession of a valid driver’s license is required.
• Knowledge of the principles and practices of modern police administration and police methods is necessary.
• Strong organizational, interpersonal, intercultural, communication, and presentation skills are necessary.

Physical Requirements

• Moderate physical effort in sitting position for long periods of time.
• Meet written departmental standards on appearance/grooming.
• Pass a thorough background investigation.
• Pass a drug test, medical examination, vision, and hearing test.
• Must obtain immunizations and medical tests as required by departmental standards.
• Pass a Psychological Evaluation.

Working Environment

• Required to work nights/weekends/holidays.
• Environment is stressful requiring ability to multi‑task while being isolated from fellow workers.
• Cannot leave work area without relief from a supervisor.

Additional Information

• Seniority level: Entry level.
• Employment type: Full‑time.
• Job function: Information Technology.
• Industry: Higher Education.