Telecommunications Officer

Ball State University; United States; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Vacation days

Sick leave

Holidays

Parental leave

Health and dental insurance

Long-term disability and lifeinsurance

Retirement benefits

Tuition assistance for family

Tuition coverage for employee

Job summary

Ball State University in Muncie, Indiana is seeking a full-time Telecommunications Officer to support the Department of Public Safety. Compensation is $19.20–$20.75 per hour, with a start date of 09/13/2026.

In this role you will monitor emergency and non-emergency calls, coordinate with police and campus services, and operate IDACS/NCIC. You will manage campus alarm systems and surveillance in a fast-paced dispatch environment.

Qualifications

• State IDACS certification is required and must be renewed every two years.
• Division training must be completed within six months of employment.
• Experience in police, fire, or other communications services (3+ months to 1 year) is preferred.
• Must have a clear speaking voice and remain calm during emergencies.

Responsibilities

• Receive all calls (911, campus lines) and route to officers.
• Maintain telephone and radio communications with field units.
• Enter dispatch data in CAD/records systems and coordinate with agencies.
• Monitor campus alarm systems, CCTV, and weather alerts; activate RAVE as needed.
• Assist with building access control and security at events.
• Support special assignments and training of new dispatch officers.
• Provide data for police reports and BSU administration.

Skills

Calm under pressure

Clear speaking voice

Education

High school diploma or equivalent

Associate’s degree

Tools

IDACS certification

Job description

Position Title: Telecommunications Officer

Compensation: $19.20 - 20.75

Department: Public Safety_G

Start Date: 09/13/2026

About this opportunity: Ball State University is seeking a full time Telecommunications Officer to assist the Department of Public Safety. Candidates for searches must have current authorization to be employed in the United States without employer sponsorship.

What you'll do and what you'll bring

Position Function

Serve the public and facilitate the Department of Public Safety’s response to the public’s call for service; monitor the safety and well-being of officers in the field; respond to emergency and non-emergency situations.

Duties and Responsibilities

• Receive all telephone calls (911, 5-1111 or other lines routed to the Ball State Police Department as required) for assistance and/or service from the public and communicate those calls to the police officers and parking enforcement officers in the field; maintain communications with officers in the field for purpose of monitoring their personal safety while on the call; enter all information regarding dispatched calls and encountered subjects (Jackets for individuals and businesses) in the computer aided dispatch/records system;
• Maintain telephone and radio communications with other public service agencies in the area (Muncie Police, Delaware County Police, Indiana State Police, Indiana State Excise Police, Muncie Fire Department, Delaware County EMS/paramedics; IU Health Ball Memorial Hospital police, and area wrecker/tow service companies; monitor and communicate with the public via all campus emergency phones on campus grounds and within campus elevators);
• Conduct electronic communications/transactions with the state and federal system (IDACS/NCIC) where there exists lawful probable cause for the transaction; includes determine valid drivers, licensed vehicles, wanted persons, criminal histories, stolen items, etc.; maintain proficiency in IDACS and NCIC rules and regulations;
• Monitor the university’s JC85/Metasys alarm systems; includes burglar and/or intrusion alarms, personal/office threat alarms, fire/smoke detector alarms, building water, temperature, armed intruder and call boxes; monitor closed circuit surveillance cameras in university parking lots; monitor weather for activation of weather siren as needed; serve as the first line of activation for emergencies requiring use of the RAVE mass notification system; monitor PDDISPATCH email for CSA reports and coordinate necessary response;
• Monitor police department building surveillance and electronic door access; greet walk-in public during non-business hours; facilitate and review (on-line only parking payments during non-business hours) fine payments to accommodate boots/boot release and tows; Monitor security of building via use of CJIS security log requirements;
• Perform specialized duties and be responsible for unique specialty areas/duties such as serving as IDACS coordinator/assistant coordinator/operator, serving as EMD certified instructor/operator ensuring proper certifications and protocols as necessary; reporting observed console, car and portable radio needed maintenance; training new dispatch officers; provide New World information as necessary from the Delaware County New World system; monitor and make recommendations regarding the development of information in the New World CAD system and serving as the primary contact during the shift for the New World CAD system;
• Serve as backup for City/County 911 overflow calls;
• Provide call data research for agency and BSU administration as necessary; provide supplemental information for police reports as needed;
• Maintain/monitor trespass warnings for the university; enter/monitor BOLO file in CAD;
• Work security assignments at special events (commencement, ball games, concerts, etc.) as required or requested;
• Perform other related duties as assigned;
• Maintain regular and predictable attendance.

Minimum Qualifications

• Up to eighteen months of education beyond high school or equivalent;
• must have State IDACS certification and maintain certification and renewal every two years;
• must complete division training within six months of employment;
• Over three months through one year in police, fire, or other communications services (hotline, dispatch);
• must have easily-understood speaking voice and ability to remain calm during emergency situations.

Preferred Qualifications

• Associate’s degree.
• Over one year of dispatch/communications experience;
• IDACS certified;
• knowledge of BSU and Muncie streets, buildings, and relevant geography.

What we offer

• paid 10 to 24 vacation days, 12 sick days, and 10 holidays a year;
• paid parental leave (6 weeks);
• affordable health and dental insurance;
• robust long-term disability and life insurance plans;
• range of retirement benefits to provide financial security to you and your family;
• cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State;
• cover 100 percent of the tuition costs for you to earn your undergraduate degree;
• cover 80 percent of your graduate tuition;
• offer a calculator that shows the value of our core benefits (included the Total Compensation Calculator - Staff (Exempt) spreadsheet);
• insurance plans, Health Savings Account (which we contribute to), and a whole range of wellness, retirement, and other benefits like covering the cost of tuition at Ball State for you and your family.

Company Culture

When you work for us, you are family. We cover 90 percent of your child's tuition, 100 percent of your undergraduate tuition, and 80 percent of your graduate tuition from day one. We also offer health, dental, disability, life insurance plans, a Health Savings Account, and a range of wellness and retirement benefits.

We have a warm and welcoming community with affordable housing and a vibrant downtown. Muncie offers state‑of‑the‑art facilities and cultural events. We are committed to uplifting students so they can discover their full potential.

Ball State University is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status. Ball State provides accommodations to qualified individuals with disabilities who can perform the essential functions of the position.

Contact Melissa Rubrecht, Director of Employee Relations, at 765-285-1823 for assistance. People and Culture Services Administration Building (AD), Room G008 2000 University Avenue Muncie, IN 47306 8:00 a.m.-5:00 p.m. Monday-Friday Phone: [phone] Fax: [phone]