Telecommunications Officer

Kentucky League of Cities; Danville (KY); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

100% paid basic life Insurance

Dental & vision Insurance

Vacation pay

Educational assistance

Job summary

The City of Danville operates its 911 Center and seeks a Telecommunications Officer to handle incoming calls involving public safety and law enforcement. You will evaluate calls, coordinate dispatch to city, county, state, and other agencies, and support a fast-paced public safety environment.

Under supervision, you will monitor radio channels, operate computer systems, and document communications while complying with confidentiality and safety protocols.

Qualifications

• High school diploma or GED is required.
• Valid driver's license is required.
• Prior 911 dispatch experience is preferred but not required.
• KY 911 certification is desired, but not required; must obtain within 1 year of employment.

Responsibilities

• Receive inbound emergency and non-emergency calls from citizens.
• Dispatch police, fire, and other safety personnel to emergency scenes as needed.
• Monitor various radio frequencies.
• Operate LINK/NCIC computer systems.
• Record and maintain daily communications.
• Set off emergency notifications as needed.
• Perform other duties as assigned.

Skills

Communication

Calm under pressure

Verbal & written

Geography knowledge

Confidentiality

Teamwork

Urgency focus

Computer skills

Hearing/vision

Shift flexibility

Education

High school diploma or GED

Driver's license

Tools

LINK/NCIC systems

Job description

THE CITY OF DANVILLE: The City of Danville is located 35 miles southwest of Lexington and is a thriving community with a population of 17,000. The city has a highly efficient infrastructure, water treatment and wastewater facilities, police and fire services, quality school system, and a highly educated workforce. Danville is the home of Centre College, which is among the most prestigious small liberal arts colleges in America. The City of Danville is also the business hub to a 5 county, 100,000 + region.

Position: Telecommunications Officer

Pay Type: Non-exempt

Pay Classification: Full-time

Pay Grade: Telecommunication Officer

Department: Communications

Responsible To: Deputy Police Chief

Position Summary: Under the direct supervision of the communications director, this position will be working within the city of Danville’s 911 Center. The position will be responsible for receiving inbound calls from citizens regarding public safety and law enforcement concerns. Will be required to receive, evaluate, and dispatch calls to city, county, state, and other public safety/emergency agencies as required.

Supervisory Responsibilities: No

Duties/Responsibilities:

• Receives incoming emergency and non-emergency calls from citizens.
• Responsible for dispatching police, fire, and other safety personnel to emergency scenes as necessary.
• Responsible for monitoring various radio frequencies.
• Operates LINK/NCIC computer systems.
• Records and maintains daily communications.
• Responsible for setting off emergency notifications as needed.
• Performs other duties as assigned.

Required Skills/Abilities:

• Must have ability to work in a fast-paced high stress environment.
• Ability to maintain a calm, cool, and collective demeanor in emergency situations.
• Strong verbal and written communication skills.
• Ability to communicate in a clear and concise manner via radio and phone when dealing with both the general public and safety personnel.
• Ability to establish working relationships with coworkers, city officials, safety personnel, and the general public.
• Ability to maintain a high level of confidentiality.
• Must have ability to work with a high sense of urgency.
• Ability to follow work instructions from direct supervisor.
• Basic computer skills, with the ability to learn to utilize 911 software applications.
• Ability to submit to and pass pre-employment hearing and vision examination.
• Must be able to work nights, weekends, and holidays as job duties demand.
• Working knowledge of the geography of the city of Danville and Boyle County, or ability to the learn geography of the dispatch center territory.

Education and Experience:

• High school diploma or GED.
• Must have valid and current driver’s license.
• Prior 911 dispatch experience is preferred, but not required
• Working knowledge of local government is a plus.

Certifications:

• KY 911 state certification is desired, but not required.
• Non-certified candidates must have the ability to obtain their KY 911 certification within the 1st year of employment.

Physical Requirements:

• Ability to lift up to 20lbs occasionally.
• Walking, twisting, stooping, and bending on a regular basis.
• Must have the ability to sit a workstation for extended periods of time.
• Ability to wear headsets and use phone systems on a regular basis.
• Ability to view computer monitors for extended periods of time.
• Must have adequate hearing levels with or without assistance in order to understand communication across various media platforms.
• Must have 20/20 vision with or without corrective lenses.
• 100% paid family medical, dental, and vision Insurance
• Company paid employee short- & long-term disability insurance
• 100% paid basic life Insurance
• Supplemental insurance program
• Vacation Pay
• Sick Pay
• Holiday Pay
• Longevity incentive Pay
• Annual clothing allowance
• Educational Assistance
• All benefits available date of hire

Compensation:

• $40,000 - $56,550 annually
• Candidates' starting salary will be commensurate with their level of 911 emergency dispatch experience.

EEO Disclaimer: The City of Danville provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other trait or characteristic protect by federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, discipline, demotion, termination, layoffs, recalls, leaves of absence, training, compensation, and benefits.

Salary Information: $40,000 - $56,550 annually
Application Deadline: 09/30/2026