Telecommunications/Network Technician II

State of Delaware; Delaware; On-site; USD 52,000 - 78,000; Full time

Job summary

The State of Delaware is seeking a Telecommunications/Network Technician II who reports to the Manager of Application Support. This is the first-level support for mission-critical applications and infrastructure, operating at a service desk within the Information Technology Office.

The role requires on-site work with 24/7/365 support for critical systems and coordination with department staff and external vendors.

Qualifications

• At least one year experience administering computer data networks.
• At least one year experience installing, testing, and configuring computer data networks.
• Applicants must be legally authorized to work in the United States.

Responsibilities

• Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, and peripheral devices.
• Provides customer service through the central service desk/help desk to resolve problem diagnoses and repairs.
• Plans, schedules, installs and tests software updates and hardware upgrades; coordinates network expansion with agency technical staff and vendors.

Job description

Summary StatementThis

Summary StatementThis position reports directly to the Manager of Application Support and is the first level support for the departments mission critical applications and infrastructure. The Telecommunications/Network Technician II is assigned to the Service Desk and performs and elevated level of telecommunications technician procedures in customer support, maintenance and/or administration of a local area network. The incumbent in this position will work in the Information Technology Office and provide 24/7 365 support for the departments mission critical applications. This is not a telecommute position.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

Telecommunications/Network Technician

Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, including peripheral devices, wiring and cabling to ensure connectivity and functionality. Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems.Provides customer service through central service desk/help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs. Maintains database of user problems and resolution.Performs routine network systems administration to include, but not limited to: addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning and implementing desktop computer migration and maintaining inventory control systems. Advises and trains users on the operation and capabilities of hardware and application software.Plans, schedules, installs and tests software updates and hardware upgrades; conducts needs analysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals. Coordinates network expansion with agency technical staff, consultants, contractual vendors or Department of Technology and Information (DTI).

Job Requirements JOB REQUIREMENTS for Telecommunications/Network Technician II

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:At least one year experience administering computer data networks including troubleshooting, diagnosing and resolving computer data networks problems. At least one year experience installing, testing, and configuring computer data networks including the associated wiring, and network dependent devices and infrastructure components.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.Criminal background check:A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at Delaware State Jobs .

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call [phone]. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

Equal Opportunity

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.