Telecommunications Engineering Specialists

Course Advisor; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Course Advisor is seeking a professional to design and configure voice, video, and data communications systems. The ideal candidate will have strong critical thinking and active listening skills and will manage user access to systems and equipment, communicate with vendors, test hardware and software, and instruct users in system use. Familiarity with various tools such as Microsoft Office, SQL, and AutoCAD is essential. This role requires effective documentation and strong communication skills to ensure successful project delivery.

Responsibilities

• Document user support activity, such as system problems and completed equipment installations.
• Manage user access to systems and equipment through account management.
• Communicate with telecommunications vendors for pricing and specifications.
• Test and evaluate hardware and software for efficiency and compatibility.
• Instruct users on voice, video, and data communication systems.
• Consult with stakeholders to identify business and technical requirements.

Skills

Active Listening

Critical Thinking

Reading Comprehension

Active Learning

Speaking

Writing

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

Microsoft PowerPoint

Microsoft Outlook

Web browser software

Data entry software

Microsoft Windows

Microsoft Project

Autodesk AutoCAD

Spreadsheet software

Microsoft Visio

Structured query language (SQL)

Linux

IBM Notes

Microsoft SQL Server

UNIX

Computer Aided Design (CAD) software

Supervisory Control and Data Acquisition (SCADA) software

Practical Extraction and Reporting Language (Perl)

Job description

Design or configure voice, video, and data communications systems. Supervise installation and post-installation service and maintenance.

Responsibilities

• Document user support activity, such as system problems, corrective actions, resolution status, and completed equipment installations.
• Manage user access to systems and equipment through account management and password administration.
• Communicate with telecommunications vendors to obtain pricing and technical specifications for available hardware, software, or services.
• Test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems.
• Instruct in use of voice, video, and data communications systems.
• Consult with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases.

Key Skills

• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
• Active Learning: Understanding the implications of new information for both current and future problem‑solving and decision‑making.
• Speaking: Talking to others to convey information effectively.
• Writing: Communicating effectively in writing as appropriate for the needs of the audience.

Tools

• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Microsoft PowerPoint
• Microsoft Outlook
• Web browser software
• Data entry software
• Microsoft Windows
• Microsoft Project
• Autodesk AutoCAD
• Spreadsheet software
• Microsoft Visio
• Structured query language (SQL)
• Linux
• IBM Notes
• Microsoft SQL Server
• UNIX
• Computer Aided Design (CAD) software
• Supervisory Control and Data Acquisition (SCADA) software
• Practical Extraction and Reporting Language (Perl)