Telecommunications Engineering

Avyanna, LLC; Tampa (FL); On-site; USD 75,000 - 100,000; Full time

Job summary

Avyanna, LLC is seeking an experienced network support technician in Tampa, Florida to manage and maintain voice, video, and data communications networks. Responsibilities include resolving network incidents, providing training, and ensuring compliance with security policies. Candidates must have at least 5 years of experience, a BA/BS degree, and CCNA certification. The role requires working at client sites and may involve shift work. Strong knowledge of routing protocols and network security is essential.

Qualifications

• 5+ years of experience in a technical role, with Top Secret/SCI Clearance.
• Knowledge of current Cisco IOS software and hardware features.
• Experience with STIG patching and security compliance.

Responsibilities

• Provides advice and training to end-users and less-experienced network personnel.
• Identifies, analyzes, and resolves network incidents and problems.
• Analyzes, administers, and maintains voice, video, and/or data networks.

Skills

Network troubleshooting

Routing and switching protocols

Network security compliance

VoIP/VTC collaboration systems

Virtualization technologies

Working with hardware vendors

Service Level Agreement management

Education

BA/BS degree

CCNA certification

CCNP ENCOR or equivalent

Job description

• Provides advice and training to end-users and less-experienced network personnel
• Identifies, analyzes, and resolves network incidents and problems .
• Provides network/equipment/specialized training and technical guidance.
• Determines network specifications, input/output processes, and working parameters for hardware/software compatibility.
• Knowledge of the associated hardware, software, and equipment associated with USBICES.
• Participates in special projects as assigned.
• Analyzes, administers and maintains voice, video, and/or data communications networks.
• Manages the usage and performance of voice, video and/or data communications networks
• Maintains network to meet Enterprise Service Availability and Service Level Agreement requirements.
• Utilizes IT Service Management (ITSM) Principles to identify, categorize, prioritize, elevate, troubleshoot, and resolve incidents.
• Maintains network security and ensures compliance with security policies and procedures.
• Participates in the development and implementation of network-related procedures and standards.
• Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
• Assists with development of third-party monitoring actions and procedures for network infrastructure.
• 5+ years of experience. Must possess and maintain a Top Secret/SCI Clearance. BA/BS degree – may substitute additional years of experience.
• Must possess a completed CCNA certification.
• Must meet DOW 8750 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges and must obtain ITIL V4 Foundation within six months of hire.
• Additional specific certifications may be required, depending on job assignment.
• Knowledge and experience with routing and switching protocols (e.g. OSPF, EIGRP, BGP, Spanning Tree Protocol, ISAKMP, ESP, SIP, SCCP, etc.)
• Knowledge and experience with current Cisco IOS software and hardware features
• Ability to work efficiently in a fast-paced environment and multi-task while still ensuring high quality of work.
• Experience working directly with hardware vendors involved in the incident resolution process.
• Experience with various software systems and architectures, communications protocols: and network hardware devices.
• Experience with STIG patching, compliance and other security activities
• The work is typically performed at client site locations, which requires proper safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment.
• Must be willing to work shift work.
• Completed CCNA, CCNP ENCOR, CCNP Enterprise or Juniper Equivalents
• Knowledge and experience with VoIP/VTC collaboration systems
• Knowledge and experience with HAIPE-based encryption devices
• Knowledge and experience with Multicast and GRE Routing
• Knowledge of Virtualization technologies as they apply to networking: VMware, Citrix, and Microsoft
• Knowledge and experience with data center networking
• Experience troubleshooting ACLs, firewalls, and firewall rule sets Understanding of network virtualization