Telecommunications Engineer

Arcfield; Newport (RI); On-site; USD 61,000 - 106,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Holiday Pay

Retirement and Savings

Wellness programs

Job summary

Arcfield in Newport, RI is seeking a seasoned voice telecommunications engineer to design and support carrier-grade systems and cloud-based communications. You will monitor networks, run studies, and maintain documentation to ensure high availability.

The role requires Avaya CM 8+, G450 Gateways, UC product experience, and the ability to obtain a Secret clearance. Travel up to 5% may be required; strong communication skills and cross-team collaboration are essential.

Qualifications

• High school diploma with 6–8 years telecom experience.
• Effective communication on technical topics to diverse audiences.
• Ability to prioritize and multi-task in a fast-paced environment.
• Proficient with Avaya Aura CM 8+ and UC products.
• Experience installing, configuring, upgrading, and troubleshooting Avaya G450 Gateways.
• One of ACSA/ACSS/ACIS certifications required.
• CompTIA Security+ certification.
• Cybersecurity configurations and security tools experience.
• Proficient with Visio for documentation and drawings.
• Ability to obtain Secret security clearance; passport preferred.
• Travel up to ~5% domestically and internationally.

Responsibilities

• Provide carrier-class telecom engineering practices in system designs.
• Support cloud-based communications systems and 24x7 voice ops.
• Monitor networks and analyze trends for high availability.
• Prepare technical reports and maintain documentation and drawings.
• Evaluate systems and recommend modifications or new equipment.
• Conduct field surveys and develop design criteria; ensure DISA compliance.
• Travel as needed to client sites for installations and upgrades.

Skills

Clear communication

Avaya expertise

Voice engineering

Documentation

Cybersecurity awareness

Microsoft Visio

Technical writing

Team collaboration

Education

High School Diploma

Tools

Avaya Aura CM 8+

Avaya G450 Gateways

Visio

Microsoft Office

Job description

• Expertise carrier class telecommunication engineering practices and standards in system designs and operation.
• Familiarity with cloud-based communications systems with enterprise grade voice, IM/messaging, meetings, conferencing and collaboration
• Support voice engineering initiatives for all project-related and ongoing operations support for voice communications services
• Support infrastructure that is relied upon on a 24x7 basis
• Actively monitor and conduct trend analysis for telecommunication networks to proactively identify performance issues ensuring highest availability of critical network.
• Conducts engineering studies; prepares technical reports; compiles data evaluating and justifying requests for equipment and services. Produce and maintain relevant documentation and drawings for all telecommunication systems and projects.
• Evaluates telecommunications systems and requirements and recommends modifications and/or new equipment; analyzes technical problems and recommend appropriate corrective measures.
• Conducts technical field surveys to develop detailed system design criteria; prepares equipment specifications and evaluates equipment to determine compliance with DISA specifications.

Responsibilities

• Expertise carrier class telecommunication engineering practices and standards in system designs and operation.
• Familiarity with cloud-based communications systems with enterprise grade voice, IM/messaging, meetings, conferencing and collaboration
• Support voice engineering initiatives for all project-related and ongoing operations support for voice communications services
• Support infrastructure that is relied upon on a 24x7 basis
• Actively monitor and conduct trend analysis for telecommunication networks to proactively identify performance issues ensuring highest availability of critical network.
• Conducts engineering studies; prepares technical reports; compiles data evaluating and justifying requests for equipment and services. Produce and maintain relevant documentation and drawings for all telecommunication systems and projects.
• Evaluates telecommunications systems and requirements and recommends modifications and/or new equipment; analyzes technical problems and recommend appropriate corrective measures.
• Conducts technical field surveys to develop detailed system design criteria; prepares equipment specifications and evaluates equipment to determine compliance with DISA specifications.

Qualifications

• HS and 6-8 tears experience
• Ability to communicate effectively orally and in writing on technical subjects to technical and non-technical people (all levels)
• Ability to prioritize and multi-task
• Proficient with installation and management of Avaya Aura Communication Manager 8 or higher
• Design experience with Avaya Unified Communication products
• Installation, configuration, upgrade, and troubleshooting of Avaya G450 Gateways
• One (1) of the following Avaya Certifications is required:
• Avaya Certified Solutions Architect (ACSA) or...
• Avaya Certified Solution Specialist (ACSS) or...
• Avaya Certified Implementation Specialist (ACIS)
• CompTIA Security+ Certification
• Experience with Cybersecurity configurations and security implementation tools
• Proficient with Microsoft Office products such as Visio for documentation and drawings
• Position requires the ability to obtain a Secret security clearance with the US government
• Ability to obtain a US passport, active passport preferred
• Travel Requirements: Some travel may be required within United States and Internationally. (Roughly 5%)

Additional Skills Of Interest (not Required)

• Experience with VoIP phone systems preferred, including installing, troubleshooting, and maintaining network-based telephone equipment and supporting daily telecommunications operations.
• Active Secret security clearance
• Military or government experience preferred but not necessary

Equal Pay Act

This is the projected compensation range for this position. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, Arcfield invests in its employees beyond just compensation. Arcfield ’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long-Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections. Min: $60,750.38 Max: $105,633.13

EEO Statement

We are an equal opportunity employer and federal government contractor. We do not discriminate against any employee or applicant for employment as protected by law.