TELECOMMUNICATIONS CONSULTANT

Florida Department of Financial Services; Tallahassee (FL); On-site; USD 70,000 - 85,000; Full time

Job summary

Florida Department of Financial Services seeks a lead network engineer to design, implement, and maintain our network infrastructure, UCaaS, and related voice/data systems. You will lead projects, analyze performance, and support ongoing operations while coordinating with vendors and users to ensure accuracy of telecom invoices.

The role emphasizes Cisco routing/switching, VoIP, and contact center tech, with strong English communication. On-site in Tallahassee, FL.

Qualifications

• 5+ years in voice network engineering with design, analysis, capacity planning and performance tuning.
• 4+ years in Cisco routing, switching and security with multilayer switches or UC gateways.
• 3+ years in telecom, finance, or auditing focusing on invoice reconciliation and vendor management.
• 2+ years in VoIP systems and IP protocols.
• Experience with contact center solutions (Cisco, Five9, Genesis, etc.).
• Proficient in English.

Responsibilities

• Lead engineer for designing, implementing, and maintaining network technologies under Network Services.
• Analyze, develop, test, implement, and maintain Department network infrastructure and UCaaS.
• Track, review, and validate telecommunications invoices; liaise with vendors and users.

Skills

Voice network engineering

Cisco routing & switching

VoIP systems

Contact Center Solutions

Network performance tuning

Tools

Cisco hardware/software

Unified Communications Gateways

Job description

Brief Description Of Duties

This position performs professional and technical work involving Network Services group for the Bureau of Distributed Infrastructure. The position is responsible for analyzing, developing, testing, implementing, and maintaining the Department's network infrastructure, VoIP UCaaS, and cellular voice, data systems, and their respective performance and monitoring tools. This team involves both long-term project work with the goal of improving the IT infrastructure and short-term work fulfilling the requests from other teams and efficiently dealing with operational issues.

This position's primary responsibilities are to serve as a lead engineer for designing, implementing, and maintaining new and existing technologies that fall underneath the Network Services group’s responsibilities.

You will be responsible for tracking, reviewing, and validating incoming Telecommunications-related invoices. Maintain liaison with telephone companies, communications component vendors and users to ensure invoicing and costs are accurate.

You will also help to maintain all Department phone systems and components (hardware, software, and documentation) for daily administration modifications and improvements.

Requirements

• Five (5) years of professional experience in voice network engineering, performing network analysis, design, implementing, and capacity planning with focus on performance tuning and support of large Networks.
• Four (4) years of experience in Cisco routing, switching and security with strong Cisco hardware/software experience with platforms such as Cisco multilayer switches and/or Unified Communication Gateways.
• Three (3) years of experience with telecom, finance, or auditing, with a strong focus on invoice reconciliation, carrier tariff structures (LEC/CLEC), and vendor management.
• Two (2) years of experience with VoIP Systems and IP Protocols.
• Experience with Contact Center Solutions (Cisco, Five9, Genesis, etc.).
• Proficient in the English language.

Preferences

• In-depth knowledge and hands-on experience on IPv4 addressing, subnetting, VLSM and ARP, reverse & proxy ARP, Ping Concepts.
• Experience with fault and performance monitoring systems (SolarWinds, Nagios etc.).
• Four (4) years of professional experience in a computer-related field, such as programming, computer science, or engineering. A post-secondary degree in those fields may be used as an alternative on a year-for-year basis.

Minimum Qualifications for this position include the following REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of computer operations, procedures and systems including support.
• Ability to process information logically.
• Ability to develop and maintain detailed technical documentation.
• Ability to communicate technical data processing information effectively.
• Ability to communicate well, both verbally and written forms.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of Cisco Call Manager, Cisco Unity Communications, Cisco interactive voice response (IVR) systems, Five9 Contact Center CCaaS.
• Ability to diagnose distributed communications systems and solve problems with same.
• Ability to operate Windows OS and desktop applications.

Special Notes

This position requires the incumbent to be Criminal Justice Agency (CJA) approved for access to Criminal Justice Information (CJI). The incumbent will adhere to the Florida Department of Financial Services, Administrative Policies and Procedures 4-01, CJIS Management Directive and Local Security Policy.

This position requires a security background check, including fingerprint as a condition of employment.

This position may be required to occasionally perform duties other than those listed on the position description.

Salary Range: $70,000.00 - $85,000.00 annually.

Closing date 8/21/26

Employees of the Department of Financial Services are paid on a monthly pay cycle.

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. All documentation is due by the close of the vacancy announcement.

Location: TALLAHASSEE, FL, US

Tallahassee, Florida's Capital City, is lined with rolling hills, oak trees, and canopied roads and combines old world charm with a modern pace of life. Home to two major universities as well as state government, Tallahassee is a mid-sized city in the heart of Florida's Big Bend and is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career.

Tallahassee is highly praised by publications and lifestyle magazines for a variety of localized reasons:

• Top Mid-Size City: HGTV highlighted the city''''''''s historic downtown, vibrant arts and nightlife scenes, and incredible access to outdoor spaces.
• Best for Retirees: Travel + Leisure awarded Tallahassee the highest overall livability score for retirees in the U.S. based on its tropical climate, low cost of living, and abundant recreational activities.
• Economic & Civic Strength: The city ranked as the best-run city in Florida and in the top 20 nationally by WalletHub. It was also designated as an All-American City by the National Civic League for community collaboration and green spaces.
• Southern Charm: Southern Living frequently lists Florida''''''''s capital as a top destination in the South due to its natural beauty, unique history, and outdoor adventures.

In addition, the City of Tallahassee is in close proximity to the coast (about 30-45 minutes drive) and there is no state income tax for residents of Florida.