Telecommunications Analyst Senior

Palm Beach State College; Lake Worth (TX); Hybrid; USD 63,000 - 77,000; Full time

Benefits offered by this job

Tuition fee waiver

Tuition reimbursement

Educational leave

Vacation, sick leave, holidays

Public Service Loan Forgiveness

Remote or hybrid opportunities

Professional development

Job summary

Palm Beach State College is seeking a Senior Telecommunications Analyst to design, administer, and optimize VoIP and UC platforms across campus environments. You will ensure service availability, redundancy, disaster recovery, and regulatory compliance while leading modernization efforts.

You will mentor staff, coordinate with vendors, and drive security and change-management practices within a hybrid work setting. Prior relevance in education or public safety communications is preferred.

Qualifications

• Bachelor’s degree in Information Technology, Telecommunications, Networking, or a related field.
• Four years of related experience in telecom and UC environments.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Designs, configures, administers, maintains, and supports enterprise-grade VoIP and UC platforms.
• Monitors voice quality, call capacity, and service reliability across campuses.
• Leads planning, migration, and ongoing support of modern voice platforms including cloud/hybrid solutions.
• Provides guidance and mentoring to staff; delegates work and reviews performance.
• Coordinates with vendors on implementation, maintenance, and service quality.
• Ensures security practices for VoIP and UC systems, including E911 integrations.

Skills

Attention to detail

Mentoring team

Education

Bachelor’s degree in IT/Telecommunications/Networking

Four years of related experience

Equivalent combination of education and experience

Tools

SIP & PBX platforms

Job description

What We Offer

Join our team!

About This Role

Responsible for the design, administration, optimization, security, and lifecycle management of voice over internet protocol (VoIP) and related telecommunications platforms supporting academic, administrative, and public safety operations. Ensures service availability, redundancy, disaster recovery, and business continuity for voice and communication systems.

What a day of a Telecommunications Analyst Senior looks like

• Designs, configures, administers, maintains, and supports enterprise-grade VoIP and unified communications platforms. Develops and maintains technical standards, procedures, diagrams, inventories, and documentation related to the telecommunications environment.
• Supports and optimizes voice services across multiple campuses and locations. Monitors telecom system performance, voice quality, call capacity, and service reliability; proactively identifies trends and resolves issues.
• Collaborates with various stakeholders for campus technology planning, infrastructure modernization efforts, and facilities-related projects that affect communications systems.
• Leads the planning, implementation, migration, and ongoing support of modern voice platforms, including cloud and hybrid telephony solutions.
• Ensures service availability, redundancy, disaster recovery, and business continuity for voice and communications systems.
• Supports integrations with directory services, identity and access management systems, E911/e911 services, emergency notification solutions, and other enterprise systems, ensuring compliance with applicable regulatory, institutional, and operational requirements.
• Provides technical guidance, mentoring, knowledge sharing, and guidance to staff involved in telecom and related infrastructure support. Allocates or delegates work, and provides input and feedback regarding performance, evaluation, and development.
• Serves as a technical lead on telecommunications projects, upgrades, renewals, migrations, and service improvements. Leads advanced troubleshooting efforts and acts as an escalation point for complex voice and communications issues.
• Coordinates with vendors and service providers on implementation, support issues, maintenance activities, service quality, and lifecycle planning.
• Applies best practices for VoIP and unified communications security, including fraud prevention, access controls, patching, and coordination with network and information security teams.
• Participates in change management, maintenance planning, testing, and after-hours work as needed to minimize service disruption.
• Performs other job-related duties as assigned.

Education And Experience

• Bachelor’s degree in Information Technology, Telecommunications, Networking, or a related field
• Four years of related experience
• Equivalent combination of education and experience may be considered

Knowledge Of

• Microsoft Office Professional or similar application
• Session Initiation Protocol (SIP), call routing, dial plans, voice gateways, Private Branch Exchange (PBX)/soft-PBX platforms, and enterprise voice environments

Skilled In

• Attention to detail while maintaining effective time and task management
• Mentoring team members to develop goal setting plans, share knowledge and experiences

Ability To

• Express and present complex concepts and information in a manner easily understood by others
• Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public
• Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service

Licenses, Registration, Certifications, Or Special Requirements

• Regular physical attendance required
• Participate in on-call support and scheduled after-hours maintenance as required to support critical infrastructure and ensure continuity of operations
• Valid Florida driver's license

Preferred, But Not a Must

Education and Experience

• Experience supporting E911/e911, emergency communications, contact center technologies, or public safety integrations

Knowledge Of

• IT service management practices and structured change control processes

Skilled In

• Supporting E911/e911, emergency communications, contact center technologies, or public safety integrations

Ability To

• Lead complex telecommunications initiatives across multiple campuses

Licenses, Registration, Certifications, Or Special Requirements

• Relevant certifications such as Microsoft Teams Voice Engineer, Cisco Collaboration (CCNP Collaboration), or equivalent

Work Environment and Physical Demand - Frequency

• Lift or carry objects weighing more than 50 pounds. - Occasionally
• Push or pull objects. - Weekly
• Reach and grasp objects. - Daily
• Stoop, bend, kneel, crouch, or crawl. - Daily
• Stand for extended periods of time. - Daily
• Climb ladders and stairs. - Occasionally
• Use of video display terminal. - Hourly
• Use of manual dexterity and fine motor skills. - Daily
• Receive and understand information through oral and written communication. - Hourly
• Identify and distinguish colors and shades of color. - Occasionally
• Proofread and check documents for accuracy. - Weekly
• Work with equipment or perform procedures where carelessness may result in injury. - Weekly
• Exposed to loud noise levels. - Occasionally
• Operate a motor vehicle. - Weekly

This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.

The minimum base pay for this position starts at $69,593.00 annually; however, the offer may vary based on the candidate’s education and experience.

Application Deadline

This position is open until filled. First initial review August 10, 2026.

Wait, there is more!

• Culture: Be part of an inclusive, Panther First environment where every role has a purpose, and employees have a sense of belonging.
• Education Benefits: Tuition fee waiver at PBSC, tuition reimbursement, degree recognition award, educational leave, and more. Public Service Loan Forgiveness institution.
• Health and Wellness: Medical, dental, vision, disability, life insurance, parental leave, and more.
• Generous Time Off: Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off.
• Panther Perks: Potential remote or hybrid opportunities, wellness programs, and apps related to stress management, nutrition, meditation, and more.
• Professional Development: Leadership programs, professional learning workshops, and more.
• Retirement Investments: State retirement plan options and voluntary 403(b) and 457 plans.

Application Deadline

This position is open until filled