Telecommunications Administrator

Advocates; West Village (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

Advocates is a nonprofit organization focused on helping people facing developmental and mental health challenges. The Telecommunications Administrator will manage VOIP infrastructure, cloud hosted VOIP systems, Cisco Meraki devices, and related networking gear at Advocates.

The role requires 3+ years in VOIP and IPv4/IPv6 networking, with a High School Diploma or GED. Schedule is Monday–Friday 9am–5pm with some flexibility, and travel to network sites is possible.

Qualifications

• 3+ years of experience managing VOIP technology and related internet protocols.
• 3+ years of experience with IPv4/IPv6 networking, routing, and firewall hardware/software.
• Ability to work independently with moderate supervision.

Responsibilities

• Install and configure IP phones and settings in network switches, routers, and firewalls.
• Manage and support VOIP infrastructure including hardware and software.
• Ensure operational health of the telecommunications environment (security, availability, performance, interoperability).
• Collaborate with internal/external teams and VARs to support and implement telecom systems.
• Provide backup support to Network Administrator for on-premises servers and network equipment.
• Ensure respectful treatment of individuals in accordance with Advocates’ Human Rights policy.

Skills

VOIP telecommunications

IPv4/IPv6 networking

Routing & Switching

LAN/WAN operations

Team collaboration

Problem solving

Self-motivation

Cultural competence

Travel flexibility

Education

High School Diploma/GED

Tools

Cisco Meraki

HPE servers

Microsoft Windows Server

VOIP hardware

Job description

Overview

Salary: $65,000-$85,000

Schedule: Monday through Friday 9am-5pm, with flexibility

The Telecommunications Administrator will be responsible for the day-to-day management and support of our telecommunications infrastructure, primarily consisting of Voice Over IP devices, as well as all related networking equipment. This includes cloud hosted VOIP systems from multiple providers, Cisco Meraki switches and firewalls, and a variety of physical and software phones. Provide backup support to our networking team as required, and as time permits.

Who We Are

At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges.

We're a nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives.

Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated.

At Advocates, we value the ideas, experiences, and contributions of every employee and are committed to fostering a supportive, welcoming culture where people can learn, grow, and make a meaningful impact.

Minimum Education Required

High School Diploma/GED

Responsibilities

• Install and configure IP phones and relevant settings in network switches, routers, and firewalls.
• Manage and support all aspects of the VOIP communications infrastructure, including hardware and software.
• Ensure the operational health of the telecommunications environment, including security, availability, performance, interoperability and reliability.
• Collaborate with internal customers, internal support teams, external support, and Value-Added Reseller (VAR) as required to support existing and implement new telecommunications systems.
• Serve as a backup to the Network Administrator in supporting on premises servers, network equipment, and applications. These include HPE servers, Cisco/Meraki networking equipment, and Microsoft Windows Server operating systems.
• Ensure that individuals we support are treated with dignity and respect in accordance with Advocates’ Human Rights policy.

Qualifications

• Thorough understanding of VOIP telecommunications and related network technologies such as IPv4/6, routing/switching, and LAN/WAN operations.
• 3+ years of experience managing VOIP technology and related internet protocols.
• 3+ years of experience working with IPv4 and IPv6 networking, routing, and firewall hardware and software.
• Self-motivated and able to work independently with only moderate supervision.
• Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations.
• Strong interpersonal skills and ability to work as part of a team
• Strong analytical and problem-solving skills. Strong attention to detail.
• Must provide own transportation for travel to network sites, as needed.
• Ability to work and travel independently

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

We are committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application, interview or hiring process, please contact Human Resources.